25 GRAD Die Kaffeebar — Restaurant in Neubrandenburg

We waited 20 minutes and 2 people promissed soon they will come to us but they did not. The woman looked at us twice but did not come at all. We finally went. Very bad service.

Edit: Thank you for your response, but I would like to share our perspective on the situation.

The café is indeed very small – there were only three occupied tables, so it’s hard to speak of it being “fully booked.” We waited over 15 minutes for someone to come and take our order. We kindly reminded the staff twice – both times we were told “just a moment,” but no one came.

What was particularly disappointing was that a young waitress brought menus to guests who had arrived after us, while we continued to be ignored. I understand that things can get busy, but the way the service was organized and the lack of attention felt chaotic and inconsiderate.

If it took that long just to take the order, we were genuinely concerned about how long it might take to actually receive our drinks. In the end, we left feeling quite disappointed.

We appreciate that you care about quality and are not a fast-food place – but basic attention and communication are not about rushing; they’re about respect. Still, we wish you all the best and hope perhaps next time the experience...

Never go to study or use laptop, because he will embarrass you. Cafe was not even full, was there for less than an hour. There were people staying longer than us. Please then put sign ‘no laptops, no study’, rather than embarrassing me in front of everybody please.

Reply: Thank you for your answer, we were in a small table for 2 people, and on the big table also were 2 people at first. When they left, we moved there. People came up and asked us if they can take chair, we always replied. You could have then asked us if we can move to a smaller table since there are bigger groups, which i remember no one left the cafe because of that. I still don’t understand why you only have to say that in that way. We were not rude to you and not always aware of sits in cafe. if you asked, could always move the table. But the way you said offended and embarrassed us..Thank you for your...

Ich war vor kurzem mit einer Freundin dort. War für mich auch das erste Mal, da ich mich aufgrund meiner Behinderung eher nicht an Neuen Orten aufhalte. Ich habe einen kleinen Assistenzhund in Ausbildung und da wird man nicht überall nett empfangen.

Hier war das zum Glück total egal. Wir wurden freundlich begrüßt und und wurde sofort versichert, dass der Assistenzhund kein Problem ist 👍. Das Café ist gemütlich, wenn auch eng eingerichtet und hat ein angenehmes Ambiente. Danach da ich selbst keinen Kaffee trinke, hab euch einen Smoothie probiert. Ich kann nur sagen: Es schmeckt wirklich gut und ist nicht so extrem süß wie in manchen anderen Läden. Also von mir eine klare Empfehlung. Ich werde dort sofern es körperlich geht, bestimmt wieder einen Smoothie trinken 😉.

Leider ist das Café nicht barrierefrei. Vor dem Eingang befinden sich ein paar kleine Stufen. Für Rollifahrer ist das schöne Café damit leider tabu. Eventuell kann man das aber ändern: Für etwa 100€ können Besitzer solcher Läden bei Vereinen wie den Sozialhelden Klapprampen bestellen, die man bei Bedarf einfach auslegt und danach wieder entfernt. Vielleicht wäre das ja eine Möglichkeit? 😉

An sich aber aber wirklich gemütliches...