SAMDI Restaurant - Fine Sushi & Modern Asian Foods Pirmasens — Restaurant in Pirmasens

A hugely Disappointing Experience at SAMDI

My recent dining experience at SAMDI was, unfortunately, very disappointing. Both my colleague and I ordered the same dish: noodles with chicken, broccoli, and cashew nuts. I specifically chose this dish for the broccoli and cashews, as they are among my favorite ingredients. However, when the dish arrived, it was devoid of both broccoli and cashews.

I immediately called the waiter over to address the issue, mentioning that this was not what I ordered. His response was a simple "Entschuldigung/Sorry," followed by an explanation that the restaurant did not have any broccoli or cashews. This was shocking, as there had been no indication when we placed our orders that these key ingredients were unavailable.

I expressed my disappointment, noting that if I had known beforehand, I would have chosen something else from the menu. The waiter's only response was another "Entschuldigung." Neither he nor the manager seemed to understand the gravity of the situation or how it impacted my dining experience. They both gave the impression that my complaint was trivial and continued as though everything was perfectly fine. To make matters worse, there was no offer of anything complimentary to make up for the missing ingredients, and I was still charged the full price for the incomplete dish.

While I understand that unforeseen circumstances can lead to ingredient shortages, how a restaurant handles such situations is crucial. Informing customers in advance about unavailable ingredients is standard procedure in the industry. Moreover, good customer service is about more than just the money; it's about ensuring customers feel valued and satisfied. Unfortunately, this was not the case at SAMDI.

The lack of communication and the dismissive attitude towards my complaint were appalling. It is surprising that such poor customer service is tolerated and seems to be the norm in Germany. I hope that the management of SAMDI takes this feedback seriously and makes necessary improvements. Until then, I cannot recommend this restaurant and will not be returning.

Overall, my experience was far from satisfactory, and I hope others do not have to endure the same level of...

I am sincerely grateful for the hospitality of the owner of the restaurant and the staff of this fabulous establishment in the middle of the forest and lush trees. two smiling men greeted me here, offered me a menu and even a small dessert. I entered the atmosphere of harmony, evening pleasure and delicious gourmet dishes. what a wonderful moment it was and the evening was not wasted time. here are masters of their craft... Thank you and...

Das ist mein absolutes Lieblingsrestaurant geworden. Die Leute dort sind sehr nett und erfüllen auch Sonderwünsche. Wenn mein Partner und ich bestellen ist es wichtig, dass in meinem Essen keine Eier oder Fischsoße verarbeitet sind und bei meinem Partner keine Pilze. Dies wird auch zu 99% umgesetzt, aber man sollte es lieber kontrollieren. Fehler passieren den Besten und nach einer freundlichen Reklamation bekamen wir in angemessener Zeit das gewünschte Gericht neu zubereitet serviert. Der nette Mann an der Theke wirkte auch nicht genervt, was schon ein riesen Pluspunkt ist, meiner Meinung nach.

Abgesehen davon ist das Essen unglaublich lecker. Alles schmeckt super frisch und das Gemüse ist knackig. Mein persönlicher Favorit sind die Udon-Nudeln mit Gemüse und als Vorspeise die Edamame. Davon kann ich gar nicht genug bekommen und freue mich jedes Mal drauf. Jetzt neu auch mega leckeres Sushi, auch vegan. Ich liebe es!!

Wenn man zum Mitnehmen bestellt sollte man die Tüte so gerade wie möglich halten, denn leider läuft öfter Mal etwas aus. Auch die Behälter für die Soßen schließen nicht dicht ab. Also aufpassen 😉 Und lasst es...