Gustavs and Pizzarella Comm18 — Restaurant in Greater Accra Region

Disappointing Experience at Gustav Pizza

Rating: ★☆☆☆☆

I recently visited Gustav Pizza with high hopes after hearing great things about it from some friends. However, my experience was far from satisfactory, and I left feeling utterly disappointed. Here's why:

Lackluster Pizza: The pizza at Gustav Pizza failed to live up to the hype. The crust was undercooked and doughy, lacking the crispy texture I expected. The toppings were sparse and lacked flavor. It seemed as if the ingredients were of low quality and poorly executed.

Slow Service: The service at Gustav Pizza was incredibly slow and inefficient. It took an eternity for our orders to be taken, and the staff seemed disinterested and unattentive. Our food took an unreasonably long time to arrive, leaving us waiting in frustration. It was evident that the restaurant was understaffed and unprepared to handle the number of customers.

Unpleasant Environment: The restaurant's ambiance was far from inviting. The seating arrangements were cramped, making it uncomfortable to enjoy our meal. The lighting was dim, further contributing to the unappealing atmosphere. The overall cleanliness of the place was questionable, with dirty tables and unattended spills.

Overpriced Menu: Considering the subpar quality of the food, the prices at Gustav Pizza were exorbitant. I expected to pay a premium for a memorable dining experience, but instead, I felt cheated. It was disheartening to receive such mediocre food at such inflated prices.

Lack of Customer Care: Despite the numerous issues we encountered, the staff showed no concern for our dissatisfaction. There was no attempt to rectify the situation or compensate for the poor experience. The lack of customer care left a sour taste in my mouth, figuratively and literally.

Overall, my visit to Gustav Pizza was highly disappointing. From the lackluster pizza to the slow service, unpleasant environment, overpriced menu, and absence of customer care, this establishment fell far short of my expectations. I would strongly advise anyone considering dining at Gustav Pizza to think twice and explore other options...

NB: RATING AND REVIEW IS NOT ON THEIR FOOD.

So I walk in to buy pizza, I am curious to know how good theirs taste, price was moderate and I am told it will take 30 minutes...30 minutes!! I am a bit surprised at how long that will take but I wait. After 30 minutes, no pizza. I ask when it will be ready, the waitress tells me she can't tell. I wait for about 5 more minutes and ask again...still no favourable answer so I suggest cancelling the order and she says yes because they haven't even started preparing it!!! Why? Because they are having issues with their oven. Why didn't she tell me this before I ordered? Meanwhile, there are other customers also frustrated because of the long wait. To be honest, i will give them another chance and hope to actually try their food because that is what i prefer to base my ratings and reviews on but for now this review is solely on...

*“Gustav’s serves delicious pizza with great flavour. The location is convenient, being close to the Shell Mart, where you can pick up a wide variety of drinks to pair with your pizza.

The service at Gustav’s is impressive. The staff members are friendly, always smiling, and eager to help. They are more than happy to answer questions and offer suggestions, making the ordering process smooth. Plus, the pizza is delivered promptly, which is always appreciated.

To save time, I recommend placing your order by phone before arriving for pick-up. This can help you avoid any potential delays, especially during busy periods.

Overall, Gustav’s is a great choice for anyone looking for tasty pizza and...