Il Maestro — Restaurant in Municipality of Thira

I came in on Friday evening 10/31/2023 at 8.45pm. There were 2 girls and 1 guy behind the bar, there was no queue, and few sandwiches. I asked for a sandwich that was in the corner, I repeated it in the corner and the blonde girl said "which pizza, in the center of the bar, do you want?" If they can't speak English, why are they hired? ?! they don't understand English!! At this point the boy, who was cleaning, suddenly starts shouting, "Sir Sir...What do you want!!!" . I have never seen such disgusting service, this person should be removed from his job immediately, who is the Manager of this Company? To be hired in this position, he should have excellent customer service, and instead he totally lacks it!! I went to pay, I ask to the brunette girl " please also a tomato and mozzarella sandwich", in the window there is cameras at 8.45pm there were only 5 sandwiches and only 1 tomato and mozzarella; The brunette girl replies, raising her voice "Sir caprese!!!??" and I reply as an Italian man "Yes, tomato and mozzarella", and the girl replies again "Sir caprese!!!" . I mean this Bar is Italian "il maestro", and the girl doesn't know that caprese is tomato and mozzarella!! but how were they hired?? Recommendations? Without English, without customer service , who hired...

The €8 pizza slice was tasty, was made of a nice dough, and had a good crust, however that's the end of the good comments on this place.

The curly haired woman on the till is possibly the worst person we met on the entire island, so rude, impatient, and basically harrassed customers who were yet to order.

As other reviewers have noted the price of water is extortionate, €6.60 for 1 litre! They advertise that there are cheaper options, but these are not readily available.

Unfortunately there are few options available in the airport, however I would personally wait until getting on the airplane before buying drinks - you'll likely save yourself alot of money. If in need, there's a bar that has marginally cheaper drinks further down the waiting area.

Avoid for anything but food.

Highly recommend the management consider reducing prices of drinks - you'll likely sell more and turn a better profit. Also recommend removing the curly haired lady from customer facing roles or retraining, she a let down to...

One of the worst service experience EVER! Basically they leverage on the fact there barely no food offert in the whole airport and don’t care at all about customers. I asked how long did it take for the other Linda’s they were preparing (I literally saw they were doing other flavours just behind the main window) to be ready. The girl replied me “Nono just what you see here” (because they wanted those flavours to be sell). Then I asked back again at the cashier as to me they were literally make fun of me and they said “no, sorry no preorder”. Then I reply I didn’t want to preorder but as I was sitting literally next to and I had time, just to understand how much time it was taking the flavour I wanted that I saw that was in the making to be ready. They said “we can’t say it”. Then like 1 min I was having a look to the burgers just behind and the famous secret flavour pinsa was just released. 😒. Fortunately, the time to treat customers as numbers and to foolish...