I have always been happy and satisfied going to this place until today. Went there to celebrate the birthday of my eldest with my two other kids. We took the order as usual and then I remembered I bought icelandic coupons which has discounts to some restaurants over Iceland. True enough I found a 20% discount for Nautahóll. I was not sure so I asked the crew for confirmation. Was happy that the discount coupon is valid although we did not expect it, thus we tried. To my surprise, that the food ordered was changed in quantity and quality. Worse was I saw the lady crew who was on her way to serve the food and asked to return it back. I asked the man who attended us if the discount coupon has an effect to the order and he said no. Was waiting for the order, fried cod fish and beef tenderloin while the other orders for the kids were already on the table.

It took sometime before my food and the celebrant’s food were served. And I was dismayed and disappointed because the servings were modified that ended up affecting the quality. The taste was not the same as well. My daughter, the bday celebrant was already hungry that she just ate her food right away. I couldnt just take in that I had to complain... I know the taste is not the same and definitely not of the quality and standard of I am used to this restaurant. I am grateful somehow that one crew Ásgeir was accommodating enough to at least help me ease my discontent. I was offered to change my food. I originally ordered the fried cod but I couldnt just eat it so I switched to soup instead. The soup was good but the celebration was somehow ruined because all of us were not able to eat at the same time. W e were all hungry and chose to go to the place. We drove all the way from Keflavík and ended up with the ordeal.

Somehow, we are grateful but we hope that it should not compromise or amend any food menu servings when one uses a coupon upon purchase. Or at least the restaurant will be clear about it when there are limitations. Its not that we are not willing to pay the regular cost to enjoy the regular meal especially that Its for my daughter’s bday celebration. It just needs to be black and white. Thank you.