Just Bake — Restaurant in Bengaluru

I have been Just Bake customer over a decade at different franchises. At this Vidyaranyapura franchise, first time I ordered customized birthday cake for 1st year birthday of my twin babies with lot of expectations, but they did spoil it.

Staff are very ignorant and careless, they never tried to understand my requirements though I ordered 3 days in advance and also sent details in whatsApp too.. But they act like they understand everything and they deliver as they wish.

They made 4 major mistakes, importantly they crafted different name and birthday number. Also one important customization was missing.

Actually owner isn't in the city physically, he is at Australia.. He connects via whatsApp call only. He could only manage some patch work their mistakes and it was evident on the cake. I had to wait almost 1 hour for their correction.. I felt too ignorant..

Note: they tried to give me Sparkle and Popper to hide their mistakes.. I rejected that.

I thought they use cake itself to craft my customizations, but they used useless sugar block and some thick gel, and we ended up throwing all that stuff.. I am disappointed from the quality point of view as well..

Overall, I am very disappointed with Just Bake Vidyaranyapura franchise. I will never visit this shop again.. My friends, family and colleagues also sensed these...

Today I purchased Lava cakes from the store and and by the time i reached home the Lava cake was completely scattered and started leaking out of the boxes and was in full mess because it was not chilled or frozen properly or was not baked properly. When I went back to the store to question this, the staff says I've shaken the product in transit which is not the case at all. I really don't understand why Just Bake don't gives half baked product, ideally they've to give a proper product. This is really disgusting and had a bad experience today.

The problem is you are not ready to accept the fault on your side . The product was not frozen or chilled properly which was a clear indication of product spilling out. Please don't pass the blame on customers alone. When you showed me on frozen product it was so hard and I was expecting such good product but the product given to me was in a bad shape...

Had ordered for a customized cake for my daughter's birthday. Was highly disappointed and annoyed looking at the kind of job they had done. The guy at counter despite telling him several times how I wanted the cake to be they just spoiled the entire look of my cake. When I complained he tells me "madam aapko jis ladke ne order liya usko baar baar batana chahiye tha ab mein cherries kaha se la ke lagao aapke cake pe" like seriously JUST BAKE. Is this the kind of staff you keep. Infact while placing the order i even urged that guy to write down all my requirements so that it would be easier for him to tell the factory people but he just said ha hojayega!! Highly disappointed!! I would never recommend your brand for any...