Mamma Mia Cafe — Restaurant in Bhubaneswar Municipal Corporation

This is located within Mayfair, just beside the main road. They specialise in bakery products - cakes, puffs, and the like. The food is fine. The ambience, the seating - it's all quite okay, although the sofa we were in had all kinds of small bread crumbs on it (remember this is a super premium hotel, so one expects a more). No major complaints on the above fronts however.

BUT, we paid 1500 bucks where 95% of other places would've cost us about 750-800 (for a couple of pastries + roll + coffee), and it's JUST not worth it.

It took more than 10 mins to order at their counters. Yes, at a cafe! Went to the main counter, they were oh-so-busy doing some work on the computer and they just wouldn't take my order even though I asked a couple of times. Hell, they didn't even respond. I went back for a couple of mins, browsed their displays, and came back to order. This time when I asked a little loudly, the lady, without even looking up, points at someone else - "give him the order". Went to him - but he was rushing around behind a high counter and he just didn't want to be heard. So I found a third person somewhere else, who most reluctantly took our order after trying to route me back to the first counter to place my order.

I didn't want to start an argument, with such useless staff who are not focused in the least on the customers. In a so-called "5-star hotel". Pathetic.

Granted it was a couple of days before Diwali and you're busy trying to sell as many gift packs as possible, but when I'm paying a huge premium, the least you can give me is better service. Or just service, for that matter. Nobody wants to take an order for 10 mins, everybody's pointing at someone else, I mean - WTF is this? Even the food isn't world-class or something.

This Mamma Mia, as on date, takes poll position on my list of the worst value for money experiences here. I will find my cakes and coffee somewhere...

Visited Mamma Mia recently and was very disappointed with attention to order. We ordered Parmesan and Parsley fries along with Fresh Lime water. The fries were served with melted mozzarella cheese instead and a little sprinkle of coriander leaves. When pointed out, the chef and manager tried to justify this with very different accounts. The manager brought a bowl of cheese that looked like grated parmesan but the chef said he used Grana Padano. On asking why the chef used Grana Padano, he replied Parmesan is also known as Grana Padano. He seemed experienced but this statement really sealed my doubts that they're fooling paying customers with any nonsense. This may seem like a small issue but brings to light what all they may be skimping on just because a layperson buying their product may not be technically sound. Having eaten real parmesan from an authentic block in the past, whatever cheese they're passing off as parmesan is a scam. I don't understand how an establishment charging a premium on all its products is cutting down on quality and authenticity of the...

The worst cake ever!

I had ordered a black forest cake for a very special occasion. For the first time in my life, I had a cake where there were red jellies (or something red in color & weird in taste) inside the cake. The roadside bakeshops are far most superior to this so-called fancy cake shop in terms of taste. The birthday message didn’t even have the person’s name. When I requested them to add the name, the staff responded, “I can’t do anything now and everybody has left the place”. Imagine having a birthday cake without having the person’s name on it. To top it all, the professionalism of the staff is of the highest order here and they are forever busy to even respond to messages.

They charged me an exorbitant price for a tasteless and nameless birthday cake. They insisted on having the cake from this place as we were dining in Mayfair and particularly mentioned that they “do not allow outside cakes inside their premises”.

This was my first and the last experience here.

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