Previous experience was always good as I reside near to the bakery but today I just went there for a feedback about dry cake which I purchased on 4th evening. My only fault is that I do not keep bill with me and also not checked the expiry date. The expiry date was of 6th. I have purchsed it for my baby as I have to travel next day morning.On second day after opening packet the cake was having fungus which I came to know when I tasted, by then my 2 yrs old baby already ate 1 piece. After my feedback the manager there was not even ready to understand and just asking me for the bill. Who keeps bill for 2 days, I just ask him to check his CCTV but he refused. I just went out by giving my no so that they call me after investigation. But I m surprised I got a call from their side but not for feedback but person told me why I have created Nounsense at his place.I just want to understand why dry cakes with so less expiry date being sold. Also how can anybody return the cake if he is out of town and ready to produce his fast tag details. This is not a matter of Rs. 270 but a matter of s ervice and quality which i think u are loosing.
Anyways Thanks a lot for great service and threat on call. If u have customer options then I do also have other...
Read moreI ordered a pink-colored cake for a special occasion, but was surprised and disappointed to receive a purple one instead. Color might seem like a small detail to some, but it was important for the theme of the event.
When you're paying for some custom cake,I think accuracy matters a lot to me. Unfortunately, the mix-up showed a lack of attention to detail, and there was no apology or effort to fix the mistake. I won’t be ordering from here again. #Worstbehaviour #Ownermisbehaved #incorrectOrder I got a purple Cake. No apology, no solution, just attitude. Staff n Owner don't know how to treat customers.
I got the full experience of being treated like an inconvenience for expecting basic competence. If you're into overpaying for the wrong thing and being met with rolled eyes and zero...
Read moreI recently had the pleasure of trying a personalised cake from California cake cafe and I must say, it was an absolute delight! From the moment I took my first bite, I could tell that this cake was made with love and attention to detail. The flavors were perfectly balanced, and the texture was incredibly moist and indulgent.Not only was the cake delicious, but the presentation was also impeccable. It was evident that a lot of care went into its creation, and it truly elevated the whole experience. Additionally, the customer service was exceptional to take my order and deliver it under 2 hours .The staff was eager to assist. Overall, I couldn't be happier with my experience, and I will definitely be returning to California cake cafe for more delicious treats in the future. Highly...
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