Pizza Hut | North Eye Mall, Noida — Restaurant in Dadri

Edit: More than 2.5 months have passed. I am still waiting for my refund! Horrible horrible horrible service! There are multiple other pizza outlets that provide much better service! Choose wisely

I have had a problem with this outlet twice in the last three orders I placed. In the last order, one item was missing. I contacted the customer care. They said they will arrange a call back and I will receive a call in 5 minutes. Nothing happened. After multiple follow ups I receive a call 1.5 hours after the partial order was delivered. The person said that the remaining would be delivered in half an hour. Long story short, I received the order after 3 hours at 11 at night when I had requested delivery by 8. The delivery happened after at least 10 calls to the customer care and additional calls to the store.

Edit: I have received the exact same message as below. Even after sharing the requested details via twitter and Facebook more than a week back, the only response I get is that "we are looking into...

Worst pizza hut experience ever. food quality to delivery. Ordered Exotica (stale), garlic bread sticks (dry) and veg pasta ( completely spilled). Now I was on the phone with the manager and when I requested for a discount, he refused and offered a garlic bread. Also recook and get the pasta redelivered. Which I agreed to. also I requested the delivery boy to get the change of RS. 2000, which he said, he will. Now pasta got redelivered and this time nicely packaged but of very poor quality and promised garlic bread was no where to be found. Also when I handed over the money to the delivery boy, he said I don't have a change. When I told him that I requested specifically for a change of RS. 2000, all he had to say was I don't have it and what can I do I was not told by the previous guy who delivered your order. Please Paytm the money. My advice to all the people, never ever order from sector 74 Noida outlet ever. My evening was ruined and 1000 bucks was...

Pathetic service. Pizza hut has definitely disappointed lots of customers. Even after waiting for one and half hours, we didn't received our order. Finally when we got tiered of waiting we requested a cancellation but didn't got any cancellations confirmation. Worst is the customer care service. Even you call them and tell them your problem, all they say is that they have requested a call back from store and we should get a call in 5 mins. Needless to say, the store is not interested in calling you back. If you escalate the issue to a senior person, he refuses to come on call and then the executive says that you will get a call back in 5 mins. Their 5 mins are neverending. That call never comes. You end up with frustration and no refund confirmation. Pizza hut sure doesn't value their customers...