Biryani By Kilo- IP Extension — Restaurant in Delhi

I came from office(after a hectic day) and was really hungry and thought of having something good. I saw this restaurant on foodpanda and it looked good to me. I ordered a Peshawari Chole Biryani (paid online by card) at 9.50 pm and the time for delivery shown on this order was 40 minutes and I was fine with it. Foodpanda also showed that your order will be delivered at 10.30 pm. At 10.32pm since my order was not arrived yet I opened foodpanda and had a chat with their support team (since this restaurant uses their own delivery person and not foodpanda so couldn't track my order and also no information or contact details with the delivery person or the restaurant).I told the foodpanda support team about that it has already been more than 40 minutes and my order is not yet arrived and asked them to share phone number of this restaurant (since the phone number provided on Google by this restaurant is always busy and one cannot wait that long..not possible humanly). I got the phone number of restaurant and called them one person picked and when I asked him he told me that our delivery executive has left 12 minutes back i.e. 10.30 pm and told me that just wait for few minutes more your order will arrive.This restaurant was around 3-4 Kms from my place and there was no traffic at all at this point of time of the day. So I waited for some more minutes as told by the person from restaurant. At 10.52pm my order was not yet arrived so I called them again and this time a new person picked up the phone and he said we take 90 minutes to deliver and your order will arrive at 11.20 pm he said just 20-25 minutes more you will get your order. I told him that person I talked before you told me that order is out for delivery then he said he might be confused we deliver within 90 minutes ( for that I also asked him to update the same time on foodpanda too so I wouldn't have ordered if I knew that it would take so long) So again I waited for more 25 minutes patiently(since this was night time and no other restaurants were open on foodpanda except this one). At exactly 11.20 pm I called the restaurant and see what they had already switched their phone off completely neglecting the customer. I wasted 1.5 hour of mine waiting for my food and I had no other option at home to eat at this time. MY ORDER NEVER ARRIVED.They kept on making a fool of me that wait for sometime we will deliver and ultimately switched their phone off.Such people shouldn't be allowed to take responsibility of serving others. This was the worst experience I ever had. Ultimately I had a chat with foodpanda support team again so they just said sorry and initiated my refund.Though they also tried reaching this restaurant on call but since they had switched their phone off. I was going to sleep hungry that night but fortunately I found a restaurant open at swiggy so just ordered something from there and it got delivered ( a little late but delivered). I have strictly suggested foodpanda to remove this restaurant from their app.This restaurant doesn't know to value their customers and definitely doesn't care about someone's hunger.

I never write such long feedbacks and never have that much time anyways. But they really made me suffer and disappointed me badly that's why I am writing this long to highlight this...

Biryani By Kilo, a name that you will listen very frequently these days. They are like everywhere in Noida, Gurgaon and Delhi. So, I got a chance to try their “Unique Handi Malamaal Chicken Biryani”, Paneer 65, Ulte Tawe ka Paratha and Dastaan-E-Gul (A sweetdish with a lots of dry fruits and Bottle Guard).

So firstly, lets talk about the punctuality of the delivery person. I ordered the Food items the previous day and I wanted my order, the next day at 12 o clock. The delivery guy came with the order at dot 12 o clock and I loved the punctuality shown by the Restaurant and the Delivery guy assigned to deliver my order.

So I got my order which included -

Chicken Biryani in Handi. - I asked one representative of Biryani By Kilo that what is their USP and they told me that the Biryani is made in a Handi and is delivered to us like that. We are the one to open it for the first time. It was kind of hard to open the Matka but after some hammering and struggle we opened it successfully. 1/2 KG Biryani was enough for 2-3 people and the taste was amazing and very unique.

Paneer 65 - Paneer 65 as a whole was good and if you want to differentiate with Panner Chilly, you can do it.

Ulte Tawe Ka Paratha

Dastaan - E - Gul - A different kind of sweetdish made of Bottle Guard and with the help of dry fruits. It was put in a jar and once you had a spoon of it, you will have to take another spoon. I loved the taste of this amazing sweetdish.

3 Candles in a Pot which can be used to heat the Biryani if it is cold. I have never seen this concept and I loved it. We heated the Biryani on it and we were successful in it. This can be one of the USP of Biryani By Kilo along with their Matka Biryani.

Overall, It was an amazing experience and would love to try out more of their items in the...

Tonight I ordered from this place. I will not say I know the perfect biryani taste. I still want to know what actual birayani taste is. Long time back I first time tasted and that was in Hyderabad and frankly I didn’t liked it. Since that I always avoid. But from past 3-4 yrs I tasted in Delhi. And I liked of various place. But when I first time tasted from this place, I loved it. This is the bestest biryani I ever had.

After hearing a lot from my foodie friends, I thought to order from this outlet. I ordered Peshawari Chole Biryani, Paneer Nawabi, Ulte tawa ka parantha(2pc) and in dessert I ordered Phirni. This is first time I tasted Peshawari Chole biryani, it was too good. They gave Buryani Raita along with Chole Biyani. Basically Raita is plain and it was sour. But biryani is too good. And what makes it more special!? The presentation. 😃 It was too good. They send Biryani in clay pot. And to complete Biyani they send fire box with 3 candles. Woah! Loved it. 🤩 No words for Paneer nawabi. Whenever you ordered any paneer dish you always find, more gravy and less paneer. Here paneer cubes are big and more paneer than gravy. Fabulous. Till now, these 2 things completely blown my mind. But wait! Still dessert is left. But before dessert I will tell you ulta tawa parantha was just okay. Unfortunately, It was half cooked. :( But its okay. What cheer me up was, phirni. YES! The dessert.

Phirni was also send in Claypot. And properly packed. I love how fantastically they pack everything. Phirni, is must must try. That is like cheery in cake. YESSSSS! Amount was too good. And taste was too yumm....