Onlinecake.in (Laxmi Nagar, Delhi) — Restaurant in Delhi

Poor service. Poor website. Poor support. Decided to try this because of so many good reviews but it was the worst experience. I ordered a cake from the website at around 8:15 PM yesterday. I chose Standard Delivery and COD as payment method which was there on the website. After waiting for my order for around 2 hours, I tried reaching out to them via email but no response hence decided to call and check. The person on call wasn't ready to listen to our problem and said we don't accept orders after 8 PM (which was nowhere mentioned on the website). Later on the contact person lied that he tried calling me to inform me about the cancellation but when I confronted him about getting no calls he gave an excuse of "Network Problem". Hence, after waiting for more than 3 hours and wasting my time with support people, we couldn't get any cakes. Hope it can be useful to...

I live in Australia and wanted to give a surprise birthday cake and gifts to one of my friend, apparently i only knew her area but not sure about her proper address but phone number, as I never been to Delhi, it was hard for me to find someone who help me, finally I found Online Cake on Google search. I am really glad that the Renu helped me a lot, she even made sure that my gift reaches to right address, she even called the delivery person to call my friend to make sure. Their customer service is tremendous. Renu even texted me to confirm that order is delivered. Later I called my friend and she said the cake is very delicious, I order pineapple flavour. I am sure one day when I come to Delhi I will visit these guys and eat these delicious cakes.Highly recommended. sorry can't gives you more then 5 but wish to give 100 out of...

Cake was delivered in damaged condition and spilling around the box. Delivery Boy did not handle the cake properly and did not carry professional Delivery Bag (which maintain the food temprature). I called the resturant and they behaved rudely and disconnected my call when I was asking about the cake. They did not even let me ask about the making date. There was water bubble all around the cake which shows it was in freezer and not fresh.

Zomato app refunded me the cake price but this company and shop is not trustworthy, specially its staff who were telling me file the refund on Zomato instead of calling them and...