Hotel Seasons Verna — Restaurant in Goa

Today i had a horrible experience at SEASONS restaurant , Verna when i went there for lunch . First of all it took them about 5 minutes just to come and take my order. I ordered VEG biryani for which i had to wait for approximately half an hour . I was above to cancel my order and go somewhere else but since the waiter who had taken my order requested me not to go and assured to serve it within 5 more minutes i decided not to go. To my surprise , the Biryani was very spicy and the taste was also not up to the mark. They will have to improve their service , change the cook as soon as possible and replace waiters with good...

Very bad customer service. Had specifically requested a lower floor room owing to pregnancy, was given a second floor one that lift would be working. While check out, the lift wasn't working and their concern was to check for any pending payment. After the lunch payment was done, then they mentioned lift is not working.

No efforts to even support or concern as well, didn't even bother looking at the customer after the balance payment was done.. Never...

Worst experience... I am forced by this rating system otherwise I could have given 0 star to this restaurant... We waited for an hour for our order,after one hour manager comes and ask us to give an order again.. In between many times he came to us and was like your order is ready in 5 min.

If you don't have enough staff or didn't know how to treat your customers then you guys should do the basic hotel management course which is available on...