I recently visited 3 Storey Rooftop Restaurant, and while the food and ambiance were commendable, there is some room for improvement in service.
Food Highlights The dishes we tried were absolutely delicious:
Red-White Mixed Pasta: A delightful blend of creamy white and tangy red sauces. The flavors were perfectly balanced, and the dish wasn’t overly spicy, making it a comforting choice for all palates. Cottage Cheese Shanghai: Soft and flavorful cottage cheese in a mildly sweet Shanghai-style sauce. A unique twist on paneer that was both satisfying and well-prepared. Hyderabadi Biryani: Fragrant, mildly spiced, and perfectly cooked. The biryani captured the essence of Hyderabadi flavors without overwhelming the taste buds with heat. Ambiance The rooftop setting is stunning, offering a relaxed and elegant atmosphere ideal for both casual outings and special occasions.
Service Feedback While the food and ambiance were great, the service left much to be desired:
Basic Essentials: We had to remind the staff 1-2 times for basic necessities like water and glasses, which should ideally be provided proactively. Serving Style: The staff didn’t serve portions individually. While self-service is fine, it should be clearly communicated upfront to manage guest expectations. Suggestions for Improvement Proactive Service: Ensure that basic requirements like water and glasses are taken care of without repeated reminders. Clear Communication: If self-service is the norm, it should be mentioned on the menu or conveyed by the staff to avoid confusion. Training: A bit more focus on staff training would elevate the dining experience significantly. Conclusion The delicious food and beautiful setting are the restaurant’s strengths, but addressing the service issues will greatly enhance the overall experience. With a few tweaks, 3 Storey Rooftop Restaurant could easily become a go-to dining destination.
Rating: 4/5 🌟 (1 star reserved for potential improvements...
Read moreI recently visited 3 Story Cafe in Bhimrad, Surat with my friends, and the experience was truly enjoyable. From the moment we walked in, the ambiance stood out—it has a modern, cozy vibe with aesthetic interiors spread across three beautifully designed levels, each offering a unique atmosphere. Whether you're looking for a quiet corner to unwind or a lively spot to hang out with friends, this place has something for everyone.
We tried a variety of dishes, and everything was delicious. The pizzas were perfectly baked with generous toppings, and the pasta had just the right flavor and creaminess. Their cold coffee and shakes were also refreshing and rich, making them perfect for a hot day. The menu has a good mix of continental, Indian, and café-style food, which caters to all taste preferences.
The service was quick, and the staff were polite and attentive throughout our visit. They helped us with recommendations and made sure we were comfortable. Another plus is the rooftop area, which gives a nice city view and a cool breeze—perfect for evening outings.
What makes 3 Story Cafe special is not just the food, but the whole experience. It's a great place to laugh, talk, and relax with your friends. Whether you're planning a casual meet-up or a small celebration, it’s a great choice in Bhimrad. I’d definitely recommend it to anyone looking for a stylish, pocket-friendly hangout spot in Surat. Looking forward to...
Read moreDining at 3 Story was an absolute delight! From the moment I walked in, I was impressed by the elegant and cozy ambience — perfect for both casual outings and special occasions. The atmosphere strikes a great balance between modern style and warm hospitality.
The staff and owner were extremely polite, attentive, and welcoming. They made sure we were comfortable and well taken care of throughout the meal. It’s rare to find such genuinely hospitable service these days, and it made a huge difference in the overall experience.
Coming to the food — it was simply outstanding. The Indian dishes were the highlight, full of rich, authentic flavors. The Tandoori Platter was my personal favorite: smoky, juicy, and beautifully spiced. Every item was cooked to perfection and served piping hot.
They also offer a fantastic variety of mocktails, each one crafted with care and creativity. They complemented the meal perfectly — refreshing, colorful, and flavorful.
Overall, 3 Story is a must-visit for anyone who appreciates good food, a relaxing vibe, and excellent service. Whether you're a fan of Indian cuisine or just looking to try something new, this place won’t disappoint. I’ll definitely be...
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