Subject: Complaint Regarding Poor Service at Dangee Dums (11th September 2025, 7:45 PM)
Dear Dangee Dums Team,
I am writing to express my disappointment regarding the service I received at your outlet on 11th September 2025 at around 7:45 PM. I had specifically visited the store to place a designer cake order, but unfortunately, I was not attended to properly.
Despite being a regular customer of Dangee Dums, I was left waiting without the staff entertaining my request. Moreover, when I asked about designer cake options, the flavour choices were not provided by the person at the counter, which made the experience very unpleasant.
This is not the level of service I expect from Dangee Dums. I kindly request you to review your camera recordings from the mentioned date and time for verification of my concern and take necessary corrective measures.
I hope you will address this matter seriously and ensure that better customer service is maintained in the future.
Looking forward to...
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