Domino's Pizza | Gota, Ahmedabad — Restaurant in Gujarat

This place is in such a nice spot but the staff is going to bring down Dominos reputation with their attitude here. The billing counter did not have anyone, I waited, some staff saw my face and just continued to work instead of asking concerned person to attend me. Funniest part was one of the person staring me (a short lady) is responsible for billing and taking orders. She came with running nose and clearly was sick. I understand they are trying to make a living but during covid it was frightening to see a person coughing and sick to handle the order/billing section. The tables were dirty, chairs not arranged, lot of dust. I had to request them to clear the table for us. They did not bother giving the order on table and kept it on a very dirty different table and asked us to pick it up. It clearly was very stupid of the person to keep it there. The order took so long to be a prepared that I honestly did not feel I'm in Dominos. I have been a regular to Dominos in different parts of India but this was such a disappointment. The manager should act upon the lacking attitude and professionalism of the team. Everyone seemed very low on confidence, low on energy and not a customer centric or helpful nature. Never visiting this...

Worst Domino's experience ever

Unorganised and unhygienic... request all readers to skip this place.

1.First impression:utmost messy. The moment we entered the store, almost all tables had leftover food. Staff did not bothered to clean it. The chairs were spread out across the floor. Even the floor was messy and stained. Started to question myself, is this the standard do Domino's.

Second impression: utmost unhygienic. The staff were clearly not following the safety practices. Few quick things we noticed during placing order

The keyboard that staff used for placing order was covered with flour

The staff taking order and making dough were same or interchanging. Well that might not be the concern, but they did not even bothered to wash/clean hands before changing their roles

The coocking staff were not wearing any kind of apron, cooking hat or plastic gloves. Preparing dough with raw hands that you touch keyboard with every now and then....well it's a big no, atleast for me.

Third impression: completely irresponsive. The staff seemed like they did not care about the brand or reputation. They knew we were there for orders, they knew we were nothing these unorganised practices, but they did not care. They did not even bothered to...

I recently visited one of your franchise locations and was disappointed with the experience. Despite being a well-known and reputable brand, this particular location fell short in several areas.

Areas for Improvement Cleanliness: The interior of the location was not well-maintained, with noticeable dirt and dust accumulation. Interior Maintenance: The overall condition of the interior was poor, with worn-out furniture and outdated decor. Service Quality: The service provided was subpar, with long wait times and inattentive staff.

Recommendations 1: I suggest that franchise management visit this location to experience the service and cleanliness firsthand. 2.: Allocate resources to improve the interior maintenance and cleanliness of this location.

Concerns Damage to Franchise Reputation: If left unaddressed, the poor condition and service of this location may harm the reputation of the franchise as a whole. Loss of Customer Loyalty: Failure to improve the experience may result in lost customer loyalty and negative word-of-mouth.

I hope this feedback is helpful in identifying areas for improvement and taking corrective action to maintain the high standards of...