Today I had the most horrible experience ever with Domino’s, something I never expected from such a big brand. I visited the Gatlodia branch and ordered: • Double Cheese Margherita (Cheese Burst) • Golden Corn Pizza • Garlic Bread and other beverages
But what I received was vulgar, unhygienic, cold, and clearly stale food. I was so disgusted that I didn’t even taste a single bite — I returned the entire order immediately. I was told a refund would be processed in 24 hours — but I had ordered for Sunday night dinner, not the next day! This is completely unacceptable.
After my complaint, they transferred the order to Chandkheda branch, where I received food. But that doesn’t fix what I went through — ruined dinner, wasted time, frustration, and absolute lack of quality.
And it doesn’t stop there — both branches are failing even basic expectations:
🔴 Gatlodia Branch Issues: Not proper AC. I was told that the first floor has only a fan, and AC is switched on only after more customers arrive! • They clearly said that they don’t run AC unless the floor fills up, which is shocking in this heat. • The food quality was a disgrace, and the staff was not even apologetic.
🔴 Chandkheda Branch Issues: • The lights kept going off and on every minute, creating a terrible atmosphere. • No proper cleaning staff — the same receptionist was taking orders and then cleaning tables, which is completely unhygienic and unacceptable. • The place looked poorly maintained and not fit for dining.
Domino’s is supposed to be a premium pizza brand, but this kind of negligence, poor hygiene, lack of infrastructure, and horrible service is just shocking.
➡️ I’m demanding not only a full refund but compensation for this awful experience. ➡️ If no proper action is taken, I will escalate this issue to consumer forums and social media.
I will never visit Domino’s again, and I highly urge others to avoid Gatlodia and Chandkheda branches. Domino’s India — this is a wake-up call. Fix your quality and your service, or lose...
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They all are just mony making mindset. I already order for more than one thousand still thry shoe me attitude. I don't think anyone who is happy and want to enjoy please dont come.
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