Domino's Pizza | Khalasanagar Shopping Hub, Ghatlodia — Restaurant in Gujarat

Today I had the most horrible experience ever with Domino’s, something I never expected from such a big brand. I visited the Gatlodia branch and ordered: • Double Cheese Margherita (Cheese Burst) • Golden Corn Pizza • Garlic Bread and other beverages

But what I received was vulgar, unhygienic, cold, and clearly stale food. I was so disgusted that I didn’t even taste a single bite — I returned the entire order immediately. I was told a refund would be processed in 24 hours — but I had ordered for Sunday night dinner, not the next day! This is completely unacceptable.

After my complaint, they transferred the order to Chandkheda branch, where I received food. But that doesn’t fix what I went through — ruined dinner, wasted time, frustration, and absolute lack of quality.

And it doesn’t stop there — both branches are failing even basic expectations:

🔴 Gatlodia Branch Issues: Not proper AC. I was told that the first floor has only a fan, and AC is switched on only after more customers arrive! • They clearly said that they don’t run AC unless the floor fills up, which is shocking in this heat. • The food quality was a disgrace, and the staff was not even apologetic.

🔴 Chandkheda Branch Issues: • The lights kept going off and on every minute, creating a terrible atmosphere. • No proper cleaning staff — the same receptionist was taking orders and then cleaning tables, which is completely unhygienic and unacceptable. • The place looked poorly maintained and not fit for dining.

Domino’s is supposed to be a premium pizza brand, but this kind of negligence, poor hygiene, lack of infrastructure, and horrible service is just shocking.

➡️ I’m demanding not only a full refund but compensation for this awful experience. ➡️ If no proper action is taken, I will escalate this issue to consumer forums and social media.

I will never visit Domino’s again, and I highly urge others to avoid Gatlodia and Chandkheda branches. Domino’s India — this is a wake-up call. Fix your quality and your service, or lose...

Very arrogant staff. No one support here. Everyone is rude and manager is also a ride. We ask for water and he told me to buy water bottle I ask for normal water person give me a tap water which is bitter in taste. When I told them they argue with me and I have to order water bottle as kid is with us and ask for water.

They all are just mony making mindset. I already order for more than one thousand still thry shoe me attitude. I don't think anyone who is happy and want to enjoy please dont come.

I already ask for owner contact number but they refused to provide it. Careless staff and such a bad experiance of dominoz. Please dont come. Food is not trustworthy here as per my...

Worst experience ever. The staff doesn’t know how to talk. I have ordered an hour before then they had missing items in my Order when I called the store they told me to complete the payment & they will send it to me. When it’s been more that one & half hour I called them again to confirm if they are sending the missing item or not, then the staff member very rudely replied to me that it is cancelled while they took the payment already then they checked it again & said they will send it again it’s been almost 2 hours & I haven’t got it, there is no customer satisfaction to...