Domino's Pizza | Vejalpur, Ahmedabad — Restaurant in Gujarat

I placed an order on Swiggy from Domino’s, relying on the app’s estimated delivery time of 20–25 minutes, as I needed the food urgently. However, the experience was absolutely terrible. The Domino’s delivery boy was juggling 4–5 orders at once and kept delaying with excuses like “10 more minutes” for over 1.5 hours. Despite repeated follow-ups, the delivery was consistently postponed. If the restaurant takes longer, why does Swiggy display such short delivery times? Worse, there’s no option to cancel the order or request a refund when delays occur. What’s the point of ordering through Swiggy if I can’t cancel when I no longer need the food? The delivery executive was unresponsive and unprofessional. After waiting 1.5 hours, I had to pick up the order myself, defeating the purpose of online ordering. Even after escalating to Swiggy’s support, they couldn’t connect with the restaurant despite multiple attempts and kept closing the chat without resolving my issue. I was told to stay online waiting, but I’m not obligated to keep following up. The latest support attempt ended with them admitting they couldn’t reach the restaurant, yet they still closed the chat and asked me to wait again. From now on, I’ll avoid advance payments on Swiggy and stick to cash on delivery to avoid wasting my money. Swiggy should either remove Domino’s from the platform or warn customers about potential delays. Otherwise, customers like me will lose trust and stop using the app. I’m extremely disappointed and will not be using Swiggy again. This is...

Worst experience of dominos pizzas I have ever seen in my life, I ordered 7 pizzas and after I'm receiving my order I told him that I need sachets and they are saying that tomata sachet are chargeable of per sachet of 2rs, I did spoke to Rina and his male staff on the counter, they told me that our staff had to pay for you if we are providing free sachet. dominos pizza tasted are great but there is twist that they didn't have any such kind of cleaning at there branch and right now I'm thinking that what they are doing in side for making pizza without any services and quality for food. that sounds really frustrating for me! 😩 It’s a bummer when you expect good service and it just doesn’t happen. I get that the pizza can be great, but if the place isn’t clean or the staff isn’t helpful, it really takes away from the experience. Have you thought about reaching out to their customer service? Sometimes they can make it right! And they said also that your will be ready in just 10-15 minutes and, when I ordered my food at 7:50 and I received order at 8:37, yaar just think about it, you need to crystal clear with your customer because they are paying for food, quality and services. I'm very...

My recent experience at Domino's at Vejalpur was deeply unsatisfactory across multiple fronts.

Service Quality:The service provided was consistently poor and fell well below acceptable standards. Cleanliness:The restaurant environment was noticeably unclean, raising concerns about hygiene practices. Comfort:The lack of functional air conditioning made the dining area uncomfortably and excessively hot, significantly detracting from the customer experience.

Regrettably, this is not an isolated incident. I have visited this location on several occasions and encountered the same unresolved issues persistently.

This recurring pattern of neglect regarding service, facility hygiene, and customer comfort is unacceptable. I strongly urge the management and/or franchise owner to immediately investigate and implement comprehensive corrective measures to address these fundamental...