La Pino'z Pizza — Restaurant in Gujarat

Yesterday, we ordered from the La Pino’z Adajan branch. Our order included three pizzas—Paneer 65, Mac Special, and Burn to Hell—as well as a side of cheesy garlic bread and a veg lasagna. Apart from the lasagna, all bread items tasted stale, with a distinctively off flavor. We reached out to the store management to report that the food was stale, and the manager offered to exchange it with fresh items if we brought in samples, rather than providing a refund.

When we arrived with samples, the manager behaved rudely and went back on his word, accusing us of finishing the pizzas and now asking for replacements. We explained that, being Diwali, we had guests over who all tasted the food and found it stale, which is why we brought samples for him to inspect. We also mentioned that this was our first time ordering from this branch; typically, we order from the La Pino’z Anand Mahal branch, where the food is consistently fresh.

The manager then challenged us by ordering identical pizzas from the Anand Mahal branch and his own branch, asking us to identify which pizza was from where. Despite having already shown us the pizza he made, we could easily tell the difference: the crust from the Anand Mahal branch was fresh, thin, crunchy, and warm, while his crust was stale and crumbly. At this point, he became agitated, yelling and insisting that the fresher pizza was from his branch.

There was another couple there with a similar complaint, so it’s clear this branch has recurring issues with food quality. Instead of acknowledging the problem, the manager blamed customers, claiming the pizza was cold due to sitting out for more than 30 minutes, even though the branch is just 3 minutes away from our location. I would like to file a formal complaint regarding this experience. Would not recommend this...

in my last to last visit there was a little less pleasant experience and when I brought this to the management's attention, they immediately responded. The management assigned Mr. Tarul Gamit to take care of this experience and he invited me to the store, he offered extra ordinary service, awesome hospitality and delicious food. he personally took care and ensure that this time me & my family gets the best experience. I must say their service sense is commendably good and they know how to please their customers. I congratulate the management for taking care this thing and make us feel special - they made us their life-time customers now. Thanks again for all the hospitality and...

The order I recieved from here was different from what I had ordered and when I called them, the executive denied any such happening even after providing proof of the bill and the pictures of the order recieved.

The executive then went on to lie about providing the solution when called THRICE.

He even kept the call going without answering for 20 minutes and didn't respond until I called again.

The orders, the service and the food are unacceptably bad. I would never recommend this particular branch/franchise of La Pinoz to anyone.

Also requesting La Pinoz to shut this outlet for their bad services and unacceptably rude behaviour towards...