McDonald's — Restaurant in Gujarat

Worst outlet of Macdonald is in Anand.. we were told dine-in is closed, only one window is operative from where we can collect parcel, which was drive-through window. There were no other windows open for Takeaway. We waited there for 30 mins as there was a group of 10 boys before us, staff took forever to complete their order. Then, finally when it was our turn, they told us they will take order from people in vehicles as it was drive through window (eventhough they had no other window for takeaway). Lady at order window was very rude and was not even in her uniform. When I asked her name(as she was not wearing her name batch and uniform), she told us to talk to her boss ( Rehan Mallik) and he said that people in vehicles are their priority eventhough they saw us waiting for like half an hour and people without vehicles also collected orders from drive through. If they would have told us earlier, we wouldn't have waited that long. It was very very unprofessional and rude..Manager even...

Pathetic quality of "Mac Donald" burger for Rs. 60. This veggie burger had plain bun with dry veggie tikki and few slices of onion. No cheese or any other salad like shown in pics or menu. When we called the store they said they have supply issues of tomatoes 😮 I was shocked and cldn't blv how Macas can get away with such excuses.

Very disappointed to see what quality burgers they are selling under Mac Donald franchise

03.01.2023 Adding an edit to this review as a reply to the "owner" who has responded to my disappointment.

Much appreciate that you are keen to improve the quality at yr outlet. Sorry cannot provide my contact details as I was n overseas traveller, and now I think you will understand why I was so disappointed with quality and response with the franchise.

I would definitely like to visit the place again wen I come to India, hopefully with much better version to...

Subject: Repeated Incorrect Order – Disappointed with Service 🙁

Dear McDonald’s Team,

I hope this message finds you well.

I am a regular and loyal customer who loves visiting McDonald’s, especially for the McAloo Tikki Veg Meal, which is my favorite. However, I am disappointed to share that over the past few visits, I have faced repeated issues with my order.

Despite specifically ordering the McAloo Tikki Burger, I have been given the Korean Veg Tikka Burger instead, which I do not like. This mistake has happened 3–4 times now, and it has left me quite disappointed with the service.

I kindly request you to look into this matter and ensure that customers receive exactly what they have ordered. I truly enjoy your food and service otherwise, and I hope this issue will be resolved to improve the experience for regular customers like me.

Thank you for your time...