Radhe Dhokla — Restaurant in Gujarat

I personally believe, a restaurant is valuable depending as a whole on food quality, environment, staff behaviour, service & much more but the most important aspect is the service provided & staff behaviour to the customer.

The recent incident of past Sunday(29/10/23) had strongly disappointed me regarding the management over there. We've ordered a minimal order of Manchurian (500g x 2) at 7:42pm & received the order at 8:45pm. I mean standing 1 hr just for 1 order is ridicules.

There was no management to acknowledge the orders as per sequence. I witnessed multiple orders after mine was first completed & delivered. The staff that was managing to handover the completed order were just randomly picking up the completed order to handover. This case was not only limited to me, people along with me were amused by the same. The swiggy & Zomato delivery agents were also waiting for their orders just to be handed over. Even though all were impatiently asking about their order status, no one was there to calm down the crowd & assist responsibly to manage the situation. After 50mins, when we asked for the status, the staff told us, "your order is just started processing, please give us 2mins". I mean such management should not be entertained at any cost when they don't know the value of their customer's time.... I've decided not to recommend this place to anyone from now on.

I understand the rush situation in entire Surat on weekends & we generally accept without any issue, but the rush implication due to the management issue is a different thing. Better to consider other nearby options available rather than this. Strongly...

Food ⭐️⭐️⭐️: The redeeming factor of Radhe Dhokla was the food. The dhoklas were decent, with a variety of flavors and textures. However, the overall quality wasn't exceptional, and the taste didn't live up to the expectations I had for a place specializing in dhoklas. While it wasn't bad, there's certainly room for improvement in terms of flavor and presentation.

Service ⭐️: I'm compelled to give the service a rating of 0. It was abysmal. The staff seemed disorganized and untrained. They were inattentive, and it took an unacceptable amount of time for them to take our order and deliver the food. The lack of communication and the overall apathetic attitude of the staff severely impacted the dining experience.

Atmosphere ⭐️: The atmosphere at Radhe Dhokla was dismal. The restaurant lacked any semblance of ambiance. The seating was uncomfortable, and the overall cleanliness of the establishment left much to be desired. The lack of effort in creating a welcoming environment seriously affected the overall dining experience.

In conclusion, while Radhe Dhokla may have some potential with its food, the poor service and lackluster atmosphere significantly detracted from the overall dining experience. I hope the management takes these aspects seriously and works towards improving the service quality and ambiance to match the potential of...

Exceptional Service and On-Time Delivery!

I recently used their service to transport a parcel from Surat to Dubai, and I am thoroughly impressed! I had an early morning flight, and they assured me that the order would be delivered by 6 AM. True to their word, the parcel arrived right on time at 6 AM, demonstrating their commitment to punctuality and reliability.

The contents of the parcel included not only delicious food but also a bunch of happiness that brought joy to everyone here in Dubai. The quality and freshness of the food were outstanding, making it a delightful experience for all of us.

From the seamless booking process to the timely delivery, every aspect of their service was top-notch. The team was professional, courteous, and attentive to every detail, ensuring that our needs were met perfectly.

I highly recommend their service to anyone looking for a dependable and high-quality delivery experience. Thank you for adding a special touch to our gathering with your...