OM Sweets, Palam Vihar — Restaurant in Gurugram District

🚫Avoid Dining at OM Sweets Palam Vihar 🚫

Had the worst ever experience today…was there to celebrate my daughter’s b’day with family and in-law’s…OM Sweets Spoiled the whole event…

1. Was asked for the Non-Spicy noodles for kids…they served highly spicy 🌶 noodles for the second time in a row.

2. For the 3rd time they delivered non-spicy noodles but with a Piece of polyethylene in it…kids could has swallowed it if we haven’t checked it for checking the spice level.

3. The Garlic naan & Butter Naan was not even ready to serve, it was literally uncooked and thicken, returned it two time.

4. spent more than 1 hour (in total) in the search of waiter and the service manager. Every time i had to visit the service counter as ask for the food.

5. And last and the worst part: The attitude of their senior staff Mr. Yash Thakur (Dy. Unit Incharge) and Service head Mr. Ajit Senapati.

After so much argument with Mr. Yash we asked to call his senior, Mr. Senapati came with totally strange attitude, he said:

-We’ll make arrangements like Haldiram in terms of Self Service (means no waiters), only than there will be no complaints related to service (Taunting Tone)

We give you free onion & chilly on the table that why you people behave like this.

We’ve already replaced the defective items so now no need of arguments.

At last we started the video recording of their behavioural attitude than Mr. Senapati said don’t do drama Here.

He said even if you don’t come next time, it hardly matters.

There is too much load on our kitchen that why we’re not able to cater to so many peoples

he said There is no manpower after covid that’s is the problem (Only excuses)

After all these statements he asked Mr. Yash to refund bad items in the bill and shows the attitude that we won’t improve our service.

So this is how they spoiled our evening today, OM sweets Management you’re a big brand in Gurgaon please don’t spoil your brand with people like senapati, they don’t deserve to be on this position, they can be better on back end job.

Also please respect the customers, they come to you for enjoying their special events don’t spoil their special events.

Quality can be improved but how to change the attitude of these people, they are not ready to accept their mistake and not even trying to learn from such instances.

I would request peoples to avoid the dining at least at this branch, There are many more dining places nearby.

❌Beware of OM SWEETS...

Jack of All Trades, Master of none. ऊंची दुकान, फ़ीका पकवान।

The samosa was a total disappointment — a complete waste of money. The outer crust was poorly made, while the inner filling lacked flavor entirely. It's honestly a shame that a sweet shop can't even get a basic item like samosa right. Very dissatisfied.

I was told to wait 20 minutes for paneer pakoda, which seemed unreasonable for a quick-service item.

"The staff at the samosa counter was handling food with bare hands and seemed more focused on his phone than on customers. Additionally, the chutney pouches were dirty from the outside, which raised hygiene concerns. This affected the overall service experience."

In an era where restaurants increasingly rely on consultants and management firms to craft curated dining experiences, it's both surprising and disappointing to witness a lack of attention to basic hygiene standards and genuine customer satisfaction. While ambiance and branding may be polished, the true essence of hospitality lies in clean surroundings, attentive service, and care for the guest’s well-being — areas where this establishment fell noticeably short. It's disheartening to see such a disconnect between the promises of modern hospitality management and the actual on-ground experience.

*Tip-for samosa, hire someone from bareilly, Pilibhit or any suitable place in UP. बाकी किसी के बस का नहीं है।

This is a moment for introspection. A few questions worth asking: – What is your true USP? – What is that one dish you want to be known for, and is it consistently delivering?

While presentation and ambiance may draw people in once, it's the quality, hygiene, and heart behind the food that bring them back.

I’m well aware that this review may fall on deaf ears and blind eyes — no accountability will be taken, no reflection will follow. It’s the usual story: 'धंधा चल रहा है, चलने दो — क्या फर्क पड़ता है?'

But the real cost is borne by the customers, who expect dignity, hygiene, and respect — and receive indifference instead."

I’m aware that what follows will likely be a templated response from the customer service team—one that never reaches the eyes of those who can bring real change. In most cases, the people at the top remain unaware of what the ground reality is. After all, customer satisfaction doesn’t directly appear in the balance sheet… until it starts...

I had a great experience dining at the outlet on the morning of 16th June with the staff being extremely well behaved and courteous and the food being very tasty.

However, I ordered kesar rasmalai for takeaway and was provided with a previous day stock as by the evening, despite being stored in the refrigerator, it became sour and unworthy to eat. I lost the bill else I would have gone to the store and raised a complaint but I'm writing a review to help fellows who buy sweets in the first hour of the morning, as they should be cautious of the staff who would hand you damaged previous day stock.

I have respect for the brand and the value they are creating, but playing with customer's health by providing damaged food is something the outlet must include in their quality policy for previous day stock handovers.

I received a call from Om sweets mentioning that their product Kesar Rasmalai comes with a shelf life of ONLY 3 HOURS when taken home. I would hence want all customers of the outlet to take a note and not order this product of you so not intend to consume the product...