Bistro@13 — Restaurant in Haryana

1 स्टार ★

मैंने इस दुकान से ओरिजिनल मैंगो शेक ऑर्डर किया था, लेकिन इन्होंने आइसक्रीम वाला मैंगो शेक दे दिया। शेक का स्वाद बहुत ही खराब था, एक सिप लेने के बाद ही पीने का मन नहीं किया और हमने उसे वहीं वापस कर दिया। इसके बावजूद उन्होंने पूरे पैसे ले लिए। न तो क्वालिटी सही थी, न ही सर्विस। पूरी तरह पैसे की बर्बादी। मैं यहां दोबारा कभी नहीं जाऊंगा और दूसरों को भी यही सलाह दूंगा। Again reply for your answer :- I am quite disappointed by your response. Instead of accepting genuine customer feedback, you chose to deflect it and shift blame — which is highly unprofessional and damages customer trust in your business.

Let me clarify a few important points:

It is your responsibility to inform customers about ingredients – Nowhere did you mention that the mango shake was made with artificial flavor instead of real fruit. It is a basic expectation that if real mango is not used, the customer should be informed clearly. Saying "original mango shake was not mentioned on the menu" is a weak and misleading justification.

The shake was not consumed fully – Your claim that I consumed the entire shake is completely false. I took only one sip, and immediately noticed that the taste was artificial and not up to the mark. I shared this feedback with your staff on the spot. Just because something is tasted doesn't mean it was accepted or enjoyed.

Being the “first complaint” doesn’t mean the complaint is invalid – Saying no one else has complained before only shows that you’ve been lucky so far. Every business faces its first complaint at some point. Every customer's experience matters.

I expected you to take the feedback seriously and respond with professionalism. Instead, your reply came across as defensive and dismissive. I hope you reflect on this and choose to be more transparent and customer-focused...

I recommended this bistro to my friend, but when he tried their food and service, he was completely disappointed—especially with the mango shake. He took only one sip and didn’t finish it, but the owner falsely claimed that he had finished the entire shake. At that time, there was an old man at the counter, and out of respect, my friend did not argue with him and completed the payment. In such a situation, the payment should have been accepted without any debate. This behavior was truly disappointing. I hope they improve their quality and customer...

Poor service.... Today @ 14.02.2024 I visited bistro @ 13 from fancy chowk bhiwani, with an excitement. But my bad luck poor service received. After 45 minutes of order when I asked for food The person was busy in online order and give a beautiful answer that oil is heating. I think the reputation of restaurant is at pick They don't need walk in customer. They only need online order. My bad experience I will never visit again. Please think...