Swiss Castle Bakery, Nacharam — Restaurant in Hyderabad

SPOILED Cake! Hey owner don't simply paste the same message for every review if you are so interested to speak just search for my email chain and you will find a contact!

Blackforest cake taken on 14th and when we are it at night it was SPOILED! Same day and spoiled so please be careful if you are planning to purchase any product from them. They said all products arrive fresh on the same day but there were cakes with date mentioned so the one I received did not have any label so i received a wk old cake may be...who knows! Nacharam branch owner rude Food not safe as no expiry date mentioned or manufactured date mentioned. I couldn't take the cake to them same day as obviously we cut the cake at night to celebrate and no one would leave home when everyone have come to celebrate at 10pm. Well they just said you should get the cake on 14th wen u purchased if you complain now nothing we can do. I agree but they were so rude i addressed with respect but they... 'nuv ipud chepthe mem enduk nammali' I've sent emails too but...

Highly disappointed with the Swiss castle team. I had ordered for the cake with Peppa Pig model for my son’s birthday but was given a wrong cake, an ordinary cake and was forced to cut that cake. The team just kept apologising but did not show the courtesy to refund the extra Rs 400 I have paid for customisation. They did not bother to deliver us the right cake. Swiss castle ruined my son’s birthday as he was highly disappointed with the cake he received. Off late after having opened so many branches, the management is extremely poor. I must also mention that quality of their cream bun is pathetic too. It is better to go for other options and not Swiss castle. They fail to meet...

I had a very disappointing experience. I was promised that my cake would be ready for delivery by 3 PM, but when I reached the store, I was told it would take another 30 minutes. This delay completely disrupted my plans in office. On top of that, the staff was extremely rude and unprofessional when I asked for an explanation. This is unacceptable customer service, and I will not be ordering from here again. I hope the management takes this seriously and improves their service and...