Brown Sugar — Restaurant in Jaipur Municipal Corporation

Hair in the food !!! Disappointing Experience at Brown Sugar

Our visit to Brown Sugar was extremely disappointing. First, they brought us the wrong order. When we pointed it out, the person who took the order insisted that we had placed it incorrectly instead of acknowledging the mistake. After some time, they finally brought the correct order.

However, halfway through our meal, we found a hair in the food. When we reported this, there was no apology from the staff. Instead, they simply offered to replace the dish. Since we were already running late due to the initial order mix-up, we didn’t want a replacement and asked for the bill.

To our shock, they charged us the full bill amount despite serving contaminated food. When we questioned this, they reluctantly offered only a 15% discount, stating that it was the maximum they could do as per their policy. This was frustrating, considering that food delivery platforms like Zomato or Swiggy provide a 100% refund when the food is bad.

The staff was unapologetic and unprofessional, showing no concern for customer experience. We did not expect such poor service from Brown Sugar. Definitely not...

HIGHLY DISAPPOINTED Fyi I have been diagnosed with Viral gastroenteritis is an intestinal infection after eating fried momos, corn chat, cold coffee Train your staff who are taking orders to introduce your discount schemes at your outlet, when I asked after giving order I was told by Chandra prakash and service guy that it's your problem you have not seen one on table, so basically I have to run my eyes all around before ordering food and your person taking order will only be talking about 'target met" for the day not understanding Hindi or English and fooling customers. So I paid 350 bugs as against 200 for cold coffee BEWARE GUYS OF SUCH...

I used to be a regular customer and frequently ordered from Brown Sugar when it had newly opened in Jagatpura. Back then, the cakes and other bakery items were always fresh and tasted great. However, over the past few months, the quality has noticeably declined. The cakes now often feel stale and lack that fresh taste you expect from a bakery. It’s quite disappointing, especially considering how good they used to be. I’ve completely stopped ordering from here due to the drop in quality. Unfortunately, I can’t recommend this place anymore unless they seriously work on bringing back the freshness and quality...