We have placed an order for our guests and were waiting for the same. After almost half an hour we made a call to delivery guy. And for our surprise delivery guy was not carrying the The number which was shown over the app then we tried calling him on the same number I have collected the number from his relative after about 15 minutes he has arrived and then he was asking us for extra money which was almost hundred bucks over and above to the bill which was generated by the app then we have objected by he’s asking us for the extra money and he said that this is what we need to pay otherwise he would not deliver the order then we have asked him to connect us with his senior he has connected us with a girl sitting there in the department and that girl has asked him that if we are not paying him the extra money he should take the order back. Being an aware customer of India we have decided not to take the order as he was asking us for them he was asking us for more amount then the generator invoice then we have made a call to customer care and check what is the actual amount of invoice he has told us that amount was the same one which we were supposed to pay then we have made this complaint to them that why he was asking us for the extra money then they were clueless about it. In total after almost about 1 1/2 hours they have asked us that we can take the order back but we were not ready to take that order because it’s been almost like 1 1/2 hour and a pizza was not in a good condition and we have decided not to take it because we have ordered it for our guests and that’s how we have ended up being disappointed with Dominos. No resolution no customer commitment highly...
Read moreDisappointing Experience at Domino's Pizza Store Poor Service:
Male staff were lazy, inattentive, and busy on their mobiles. Refused to take orders despite being at the counter. Female staff were cooperative, but overburdened. Had to request 4-5 times to get tables cleaned. -The location is less visible from a distance
Unhygienic Environment:
Tables were dirty and unclean. Lack of attention to cleanliness.
Subpar Food:
Food items tasted below average.
Positive Note:
Female staff showed willingness to help.
Overall, my experience at Domino's Pizza store was extremely disappointing. The male staff's indifference and lack of professionalism ruined the experience. The unclean environment and subpar food quality added to the disappointment.
Recommendation:
Improve staff training and accountability. Ensure cleanliness and hygiene. Enhance food quality.
Advice to Customers:
Be prepared for a potentially disappointing experience. Insist on clean tables and prompt service.
I hope Domino's Pizza takes customer feedback seriously and addresses these issues to provide a...
Read moreWe ordered a Combo Meal for 4, which has 2 Med Pizzas, 2 Garlic Breads and 2 Cokes with reasonable price of Rs.1100.
Don't order the harissa dip it isn't good, they said it was a new arrival so we tried it. Stick with the OG Cheesy Dip.
The garlic bread here was not good, it was very thin from what it is always and tasted a bit different than the usual. Also, farmhouse here tasted a bit sweeter than the usuals.
The sitting space could be optimized as they have ample amount of space within the store but not that many number of seats.
The card machine was not working and when paid cash, they didn't immediately had the change but they provided us after we were done eating.
One good thing is that washroom amenities was available, though not clean for the entirety and no soap was available for near the wash basin. Just water and hand...
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