The Waffle Co. — Restaurant in Kalyan-Dombivli

I recently ordered a takeaway of Nutella mini pancakes and a silky milkshake from this cafe. While waiting for my order, I decided to take a short walk near the cafe. Unfortunately, it took them an unnecessary 30 minutes to prepare my order, despite only one table being occupied inside.

What was most frustrating was the lack of prioritization for in-person customers. Instead of focusing on my order, they seemed more concerned with fulfilling Swiggy and Zomato deliveries. The staff only started preparing my items when I stood in front of them to check on the status.

To make matters worse, the milkshake was hastily prepared. I had specifically asked for it to be slightly cold, but they served it at their usual temperature, which made it feel pretty ordinary in both taste and texture. On the bright side, the Nutella mini pancakes were delicious as always, living up to their usual high standard.

While the food quality has its merits, the service was disappointing. This cafe really needs to value a customer's time and work on preparing orders in sequence to ensure a better...

Scanner was not working for payment in between billing counter made mistake in my order. I requested for 1 Kiki and cream and 1 triple chocolate but purposely they made 2 pieces of Kiki and cream. As billing was done on 21:12PM and I acknowledged the mistake in billing by 21:18PM and requested to change the order but they are not at all customer friendly and denying to correct the order…. The worst experience I have with Belgian waffle till date though I am customer of this particular brand since last 3 years but this is the first time experience I have. As attached in picture you can’t see what has been entered by cashier as screen is not visible to us.. such a pathetic...

My waffle sandwich was so good, rich in taste, highly recommended. I tried the new waffle sandwich biscoff one and it just nailed it in taste in appearance and overall the way it was made/presented. Made my evening, thank you! This is just a must try...