Dhuaan - Sheesha & Kitchen — Restaurant in Kanpur

Went there with my friend to celebrate birthday. Ambience was good but I didn't like the taste of the food. I had ordered- Veg pizza, Dimsums and Tiramisu. The waiter didn't ask me about my preference on pizza base, I also forgot to tell him in advance. I got a thin crust pizza, the crust was thin like a tortilla, sauce and toppings were fresh. Didn't like the base. One dismum box has 6 pieces with 3 varieties. Two of them were very bad in in taste, I felt like it also had alcohol in it which I avoid. Tiramisu was just okay okay in taste but the presentation was very bad. Felt like they had just given us leftovers. Again Tiramisu had alcohol in it, neither the waiter told me this nor I asked. It was a mistake. Overall the quality of food was just ok ok. Didn't like the taste much.

I would like to bring something in your notice, which is the reason for 3 stars. After we finished the meal and asked for the bill, the waiter gave us a handwritten (kaccha bill). Which just mentioned the food items and price in handwriting. At that time as I was in hurry I couldn't pay attention and my friend paid it. Later on, I realised that no GST, SGST was mentioned. I suspect, they did it to skip paying taxes but they charged the whole money from us. Means they got benefit of not paying taxes and keeping the money with tax and we had to pay it all. Our bill was (without tax) - For Garden Vegetable Pizza- Rs450 Four seasons vegetable dumplings - Rs475 Classic Tiramisu - Rs400 One Vedica bottle water 1 ltr- Rs 60 Total= Rs1385

We were charged Rs 1550.

So you can clearly see they took taxes from us but gave us handwritten bill. Clearly to avoid taxes. This method also lacks transparency as I can't know how much I paid...

I am not happy with the accounts department they are not at all helpful once the party is over they are least bothered about your hospitality and other needs they promise me something else and did something else. Its better for the one who uses their services to confirm the bill and all the payments n procedures. My suggestion ask them twice The service here is excellent. Our server was attentive without being intrusive. The entire staff worked seamlessly together to create a seamless dining experience. We never had to ask anything twice From appetizers to desserts, this restaurant exceeded all our expectations! Our family especially enjoyed the appetizers, the variety of desserts, and the hand-churned ice cream! The was a crowd-pleaser! Highly recommended“My experience at this restaurant was nothing short of exceptional. From the moment I arrived until I left, I felt welcomed and pampered by the food and the service. I highly recommend it!” “From the moment we walked in, we knew we were in for a treat. The entire experience was wonderful, from the...

Not worth it's name. It's my 2nd time here. The server will not listen in a timely manner if they do listen they will not act, if they act they will delay your request or simply forget it until you ask them again and again. Also a case happens with me recently - they simply ignore my request of changing pasta type in arrabiata pasta dish (anywhe6else you do get this) For Pizza I ask them for Napolitan Style, waiter told me that we are getting thin crust coz. Napo style will be smaller in size and he can't bother to change it for us For soup- yes this is the only good thing we have other than that everything below avg Proportions are really to small for a normal person. We tried from there special chef curated menu- wild mushroom fussili it costs us 700 and it's quantity is like 4 or 5 full bites only. They charge service tax and seperate GST on that service tax and provide worse service. Earlier it used to be good but don't know...