I am extremely disappointed with the service I received from Ribbons and Balloons regarding an important cake order for a First Holy Communion on April 27th. Despite placing the order two weeks in advance, the cake was not ready at the promised time. This was not just any cakeβit was meant to be part of a once-in-a-lifetime celebration, and the delay caused unnecessary stress on an already significant day.
What made matters worse was the total lack of coordination among the staff. When asked why the cake was delayed, each person gave a different excuseβnone of which made sense or showed any accountability. Eventually, the cake was delivered when the event was nearly over, and to our utter disappointment, it was in a completely unacceptable conditionβpoorly presented and clearly rushed.
This level of negligence is unacceptable, especially from a bakery with such a well-known name. I expected professionalism, reliability, and at the very least, honest communication. Unfortunately, none of these were delivered. I hope this feedback serves as a wake-up call to improve your service, especially for events as...
Β Β Β Read moreThey prepare real good tasty cakes and i hve tried their chocolate donut too it costs like 70rs it was great and with the cakes, its our always go to cake shop and i would suggest you to try their vancho cake which has the flavour of vanilla, chocolate and carmel too and thats my most fav cake and overall i would give 11 on 10 and the prices are very...
Β Β Β Read morehi. there is no time for staff s to take our delivery orders. for my last order. i just asked which cake is best to order? Answer is #####we are busy. check menu."### ###late response. if you dont have time for customers then why you are taking orders online? we are paying charges for delivery also. if you are busy then its ok we will order from...
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