I recently had a bad experience at Ammas pastries, Kothamangalam. We went to the shop to place order for a customised cake for our engagement. The team was neither interested nor happy about us asking questions and details regarding the design, quantity, order details of the cake. Each staff kept on looking and talking to each other while we tried to explain our requirements. Even after trying for multiple times, none of them were able to understand our requirements. At the end of the conversation, the final reply was they will let us know after they discuss with the master chef/baker. However, we didn’t receive any call back or message from the team. The staffs were highly irresponsible and incapable of the job that they are supposed to do.
Humble request to the management, when people come to place orders for their special day, please do not mock them. Please try to groom the service staff to ensure good...
Read moreI had a very disappointing experience with Amma's Pastries, Kothamangalam.
I ordered a designer Iron Man-themed cake for my kid’s birthday. They confidently assured me they could make it, and I agreed to the high price of ₹2600. (including ₹700 for design)
However, the cake they delivered was a different color, and the extra macarons I ordered (5 pieces for ₹250) were damaged.
After cutting the cake, the colors stained our hands and wouldn’t wash off even after multiple attempts.
Ordered flavor was vanilla-butterscotch, but it tasted more like mango.
Overall, they didn’t follow anything they promised—wrong design, wrong color, wrong taste, damaged macrons, and even delayed delivery. Very disappointing and I wouldn't recommend...
Read moreVery disappointing experience. We gave clear instructions and shared a reference image, yet they copied it exactly — including someone else’s name.. Despite charging ₹600 for decoration, there was zero effort or attention to detail. Even after repeated reminders, they messed it up and only corrected it after being told. The final design was ruined — a complete waste of money and trust.Didn't get home delivery even at 4 km. The taste was also not that good. Definitely not worth the rate or the trouble. Not...
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