Best Bakers & Restaurant — Restaurant in Kerala

Food was relatively good as it was hot ( the second star is only for that) but service was so poor. Went there with great expectations but had a horrible experience. First of all they had a/c and non a/c restaurants on the second floor. Since the billing software was having issues and since no floor managers were present we couldn't find a place to sit. How ever one could find two persons sitting in tables where six chairs were there. Since no floor managers were present no one was there to manage the same. Then we (myself, wife and our 2 year old kid) went down to the ground floor we found a place infront of the kitchen where people were having food. We sat down and waited endlessly for service. This was around 3 PM and could find waiters roaming aimlessly and nobody coming to take our order. Finally had to call a guy and asked him to take our order. With some excuse he said it will take a long time to get the order.

Fortunately we got our order in 15 minutes time. The water is served in glass bottles and and the one who wasWe ordered Kerala Parotta (which could have been a bit more cooked but was ok), Chicken Fried rice (literally soggy fried rice with out anything like soya sauce and the like), Chilly chicken (the gravy was watery but the chicken was well cooked), grape juice (only ok product), and pineapple juice (no ice and tasted rotten). As we were having the food we could see waiters aimlessly walking and people calling in to take orders.

Once we had the food there was no place for washing your hands and were asked to go to the ground floor washroom to wash hands. It was not working and no sign boards were posted again we had to go to the upstairs to wash hands. We had to wait again for the bill.

At the bakery we went to get an ice-cream. We took two and went to the billing counter. They took one for billing and exchanged it with another without telling us. Again they were reluctant to give us a spoon for the same. We don't know the real reason why they changed one and retained the other. We paid the bill and said the service was bad. The person in the counter looked as though we were saying something bad and was looking aimlessly at somewhere else. So we went outside to take outside and take our car and found two wheelers parked aimlessly and locked behind the car. Had a tough time to pull the two wheelers and to make way for the car. All these are difficult as we had a baby with us.

This happened on the very next day to the perunal at the Manarcadu Church. Puthuppalli Church was also was having a perunal and the after the results of the by elections. People do have value for their time which the restaurant fails to understand. The customer service is zero and they look as though they are giving all these for free. We don't recommend this place as customer friendly and rate this only...

If you check my account, you will see that, this is my first negative review. However, I will start from positives. From the outside, the best bakers looks dashing, and looks like a classy, expensive restaurant and bakery. The bakery is also good and one of the best in Manarcadu considering the price and quality(yet St. Thomas Bakery is the best in Manarcadu). You will also find a good number of cakes, pastries and much more in the bakery.

Now, coming to the negatives. You need to go up the staircase and reach the restaurant to start hating the best bakers and restaurant. The restaurant looks dirty and old. I visited the restaurant for a total of 3 times and all those times, there were no water in the water pipe and the customers had to use water from a bucket kept on the sinc. The tables were not clean, the floor tiles looks broken and ugly and the ceiling fans were age old ones with spider webs on them. The waiters were not friendly and accommodating. The food was okay, and not the best. Price of food items are moderate.

So overall, I would rate a 4 out of 5 for the bakery and 2 out of 5 for...

The egg puffs and cream bun I tried recently were, unfortunately, a letdown. The egg puffs, which should have been a delightful blend of flaky pastry and savory egg filling, were anything but. The pastry was stale, lacking the crisp, buttery layers that make a good puff. It crumbled in a dry, uninspired way, and the egg filling was overcooked, rubbery, and bland, with no discernible seasoning or depth of flavor. It felt like a relic from a bygone era, and not in a nostalgic, charming way—just old and tired. The cream bun was equally disappointing. The bun itself was dense and doughy, far from the light, fluffy texture you’d expect. The cream filling was the real offense: overly sweet, artificial-tasting, and with a grainy texture that suggested it had been sitting around too long. There was no freshness, no balance, just a cloying aftertaste that lingered unpleasantly. Overall, these treats were a sad imitation of what they could have been. If you’re craving egg puffs or a cream bun, look elsewhere for something fresher and made with care. These were a miss, best...