Kitchen Q

My recent visit to this restaurant left a sour taste, and it wasn't the food. The festival season had brought a bustling crowd, but the staff seemed ill-equipped to handle the chaos. What began as a pleasant evening quickly turned into a distressing ordeal.

Upon arrival, we placed our order through Zomato, confirming the payment with one of the waiters. However, just as we were about to leave, a lady from the restaurant aggressively confronted us, demanding ₹4,000 in cash or UPI. Despite our repeated assurances of the prepaid Zomato transaction, she persisted, creating an uncomfortable scene.

The situation escalated into a heated exchange, with the lady insisting it wasn't their responsibility to handle Zomato payments. The lack of communication and understanding was alarming. Just as tensions peaked, a management representative intervened, but their tone was dismissive and rude, further embarrassing us in front of fellow diners.

While the food was satisfactory, the service was woefully inadequate. The staff's inability to manage online transactions and resolve issues diplomatically raised concerns about their competence. A simple verification process could have prevented the entire ordeal.

This experience left a lasting impression, not of the flavors or festivities, but of frustration and disappointment. Until the restaurant addresses these issues, I would hesitate to recommend it to others.