Kitchen Q — Restaurant in Kolkata

My recent visit to this restaurant left a sour taste, and it wasn't the food. The festival season had brought a bustling crowd, but the staff seemed ill-equipped to handle the chaos. What began as a pleasant evening quickly turned into a distressing ordeal.

Upon arrival, we placed our order through Zomato, confirming the payment with one of the waiters. However, just as we were about to leave, a lady from the restaurant aggressively confronted us, demanding ₹4,000 in cash or UPI. Despite our repeated assurances of the prepaid Zomato transaction, she persisted, creating an uncomfortable scene.

The situation escalated into a heated exchange, with the lady insisting it wasn't their responsibility to handle Zomato payments. The lack of communication and understanding was alarming. Just as tensions peaked, a management representative intervened, but their tone was dismissive and rude, further embarrassing us in front of fellow diners.

While the food was satisfactory, the service was woefully inadequate. The staff's inability to manage online transactions and resolve issues diplomatically raised concerns about their competence. A simple verification process could have prevented the entire ordeal.

This experience left a lasting impression, not of the flavors or festivities, but of frustration and disappointment. Until the restaurant addresses these issues, I would hesitate to recommend...

This is a new restaurant location is very good and also they have parking space available. Let's come to service and food part. For starters we ordered 1-diced honey mustard chicken that was good and the amount was decent. 2- Korean fried chicken wings. 6 big pieces of chicken. The sauce outside was good but inside I felt like raw chicken.

From mocktail section we ordered virgin mojito, fresh lime soda and cold coffee the tase was good but the SAD part was they didnt had STRAW. which was shocking for us and that's something we as a customer can't accept. After telling them they obviously arranged it after 10 mins.

For main course we ordered 1- garlic butter naan- size was good and i personally liked the naan. 2- chicken kagni - 4 big pieces of chicken but it was very salty. 3- paneer lababdar - i must say that was very good. Portion and taste both. 4- chicken biryani - good portion and the chicken piece was big If you are serving Indian cuisine finger bowl is something you can't miss. But I am sorry to say they didn't had fingure bowl. We had to go to the toilet for handwash and no napkin or tissue paper to wipe you hand Overall it was okie but i don't think i ll go there again if i have a choice.

The bathroom was clean but no toilet paper and no tissue paper to...

Absolutely terrible behaviour of the staff. Food was average due to festival season. But their behaviour towards customer is horrifying. So when the waiter came to us with the bill we told him that we will be paying through zomato and he did not utter a word. After the payment was done he went running to his associates and just after a while some lady who was maybe accountant(sits in mocktail counter) came running and started questioning who gave you permission to pay through zomato and we wont accept it. She was speaking with us in a very rude tone as if we are trying to run away without paying. We even showed her the payment summary from but she kept denying and further added that they already informed us zomato payment is not acceptable which they clearly did not when we asked their waiter during payment. After which another person from their hotel joined the conversation to whom we explained and he understood the issue and let us go but that lady still kept blabbering. We went to have dinner and enjoy the festival, but the harassment turned down our entire mood. Will definitely avoid this place further and wont recommend...