Fantasy Bakery & Cafe (Palasia) — Restaurant in Madhya Pradesh

I am writing this review/message with absolute disgust and utter disappointment that I had to face after eating Chocolate cakes that I ordered from Cakes and Craft. The bread inside the cake was pungent and tasted sour. Clients/family and friends who ate even a small bite from that cake of my birthday fell sick and had uneasy digestion the next day. Cake was pre-ordered even then I think they gave some cake that they, more or less would have made 2 days ago (not sure about this but can't see any other reason why the cake would taste pungent). Did not expect such unprofessional and highly disgraceful behaviour in terms of their services from a brand like Cakes and Craft. When this was brought into their notice, they provided us with a Fresh Mango Cake replacement, however the value of our cakes were around 2000+ , we are almost their daily customers and have been ordering from them for the last 2-2.5 years, almost every quarter we order cakes worth 5000 or more as we are a group of 10+ people/friends and we also order cakes for our family from them, since they did not take our review/feedback seriously and did not fully take the responsibility of the pungent/sour tasting cake that we received from them and neither did they provide us with any refund or credits valuing the same amount because this is the least that can be expected considering people fell sick after eating their cake, I am forced to write this review. Pretty sure I won't be re-ordering from you guys and suggest the same to the readers of this review unless they want to ruin one of their important function/celebrations.

Writing this review on behalf of my friends on whose birthday I had eaten that...

I have ordered a cake and they said I'll just have to share the picture and they will make it like that. They kept on pushing me to order customized cake while I told them to confirm a cake already available at their store. I received a cake full of crakes, I declined to accept it but they said that they will cover it but small silver balls which can be seen on tips of cake, hence they made us wait while the were covering it with balls and after that it didn't look good either. We again told them that I ordered cake from you earlier too that was also not exactly like picture but it was good I didn't mind paying 1600 for a 2 pounds cake, and I showed them picture too. This time they didn't even write the notes down properly, I told them to make it blue they kept on saying that they can only do sky blue, but at the end they said they will do normal blue. Another flaw was they didn't write birthday anywhere, I told them to write it on the fondant strip, they accepted it and said the factory worker must have did it. Another reason for me not being satisfied is I asked them to put a Mobile phone on it they denied that too. Lastly, the colour of the icing couldn't go away from hand till next day. Now, I don't understand why they had to insist on customisation when they weren't able to provide it. I have been a regular customer of fantasy, it's my go to place but I think I will go to another Bakery where customers are provided with what...

In one word it was horrible, horrible, horrible!!!!!!!! I have ordered veg steam momos, and I waited for more thn 30 mins, i have reminded the staff 2-3 times but they turned out to be deaf ear, all the staff was busy in their mobiles, and to my utmost surprise after 30 mins also my order was not served and finally I went to there counter and complaint about the same, but that lady owner was also least interested to hear my complaint and she simply ignored it. It was a total waste of my 30-40 mins seating there, and seeing those rude staff. I am never ever gonna visit there again and my suggestion to the other people if you are on a diet go to fantasy, because ultimately they are not going to serve and you can continue...