Average hotel, fake review s
A Cautionary Tale: Look Past the "Requested" 5-Star Reviews
Overall Rating: ★★☆☆☆ (2/5) - Disappointing
I recently stayed at the Guru Brahm Hotel in Nanded with average expectations, but my experience fell significantly short. While the hotel has some positive aspects, there are critical issues potential guests need to be aware of.
THE DECEPTIVE 5 STAR RATING
Before I get into the details, a major red flag: the management actively and persistently asks guests to write 5-star reviews on platforms like Google during checkout. This practice immediately casts doubt on the overall rating you see. Many of the glowing reviews are not organic but solicited. Do not blindly trust the overall review score.
Food & Dining: Rigid and Underwhelming
The food quality in the restaurant is average. We found the dishes to be quite ordinary, lacking the flavor and freshness you'd expect. However, the bigger issue is their policy.
A serious warning about their restaurant: They have a strict "No Cancellation" policy for food orders. We ordered a paneer dish that arrived both undercooked and not to our liking. When we politely requested to cancel it and try something else, we were flatly refused. The staff insisted that once an order is placed in the kitchen, it cannot be cancelled under any circumstances, even if the preparation is faulty. We were forced to pay for a dish we did not enjoy and could not eat. This is an unacceptable and customer-unfriendly policy.
The Positives (The Silver Lining)
The location is also convenient for those visiting religious sites. The lobby area is presentable
Guru Brahm Hotel manages its online image well by soliciting positive reviews, but the on-ground experience, especially concerning food and customer service, is lacking. The combination of average food and their inflexible, no-cancellation policy for orders makes the dining experience a...
Read moreTo be honest I am confused to give what star rating for this restaurant, I was told its one of the best, it seems to be! where as, the staff is very confused, few were not polite nor pleasing; they were blunt . Ordered 2combo thali for 260 each, what we received is limited Dal and curry small cups along with Roties , rice was there were as it's not gonna work for same small cups of curries. finally I was told sweet initially, which I forgot and they also did forget to serve me 🤣🤣🤣 now I am realising that I was not given sweet 😀 😅 ... The bill is ₹607 👏👏👏👌👌👌 for which I got 3+3 pcs of Nan rotie along with 30ml of...
Read more"Worst restaurant ever... " There is only pretense here, lights everywhere at each and every corner, everything is full of hygiene but you can't run a hotel only on these things there is thing called "QUALITY" which was totally absent, though their prices are very high And there isn't much variety here either, this restaurant's waiters has special quality they will only serve you in slow motion, we ordered 'kadhai paneer' and tandoor roti only & we got our order exact 40 mins later. Here taste of food is not good, you can cook lot more delicious food at you home by yourself, there are so many option but don't...
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