Hotel Shivsagar — Restaurant in Maharashtra

I went here for lunch while traveling from Pune to my village with the MSRTC bus. Their service is super slow we ordered 2 plate mushroom pakoda (which was on their menu and the owner confirmed that it will be available) MSRTC bus has an official bus stop at this location so there is no other place where the bus stops dedicatedly for 15 mins. Even after 20+ minutes we waited for our order and after such a long wait we just got one plate of mushroom pakoda.

Also tables were not clean, staff was not at all listening to what we said and were rude at times when we asked them to clean the table, there was no coordination between owner, staff and chef

I feel MSRTC should rethink about stopping at such terrible restaurants.

And here is feedback for the owner : If you can't provide an order in a specific time then do not put it on your menu or design a MSRTC...

I would advise against dining at this restaurant due to concerns about the quality and hygiene standards. Unfortunately, a recent incident on May 12, 2024, involved the discovery of a cockroach in the rice served with the special chicken thali. Considering this, I kindly suggest thinking carefully before choosing this establishment for your dining experience. One more new dining hotel is started next to each it 'Matatha Pranth' it's the same place. Only they rates according to the ambiance. Food quality is worst. Owner has no concerns with the service, hygiene and customer's health, just they want is money. Please think twice before you...

We were searching good and decent place for food specially non veg and veg both. We saw Shivsagar on main road thought it may be less spicy but entered. There is seperate lounge with Sofa inside for family's. We ordered Chinese hot and sour soup which was not so good. But then paneer and chicken handy was awesome. The taste of both was unimaginable. Chicken was cooked properly, rassa was perfectly spicy not too much and not less perfect for any region of India. Quantity was enought for 3 people when we ordered for 2. My experience is...