McDonald's — Restaurant in Maharashtra

Had one of the most worst experience with mcd the food was pathetic the service was pathetic and now they have invented a new scam specifically in this store when you ordered some thing from the touch - screen display it shows the different grand total of the items ordered and when it's time to pay its shows the payment can't be processed please pay at the counter. here the actual scam start's the grand total at the counter is something different the price difference is nearly 50~100 rs and when we asked ( itna kaise display pe tho kuch diff amount show ho Raha tha ) then they where like nhi sir ye automatically show hota hai after a wait of 10 15 min the burger arrived and there was a sticker showing protein plus a slice of protein stuff between the burger which tasted pathetic and ruined the taste of orginal burger and when we asked the staff about it they told's this customisation is done by the system when you pay at the counter.... Really? The staff was so unprofessional when we went to ask for a feedback form they where like (ky huva tell us we will give you a solution but did not gave the feedback form and when we told about the problem then they started scolding at the staff which was on the Billing counter that you have to ask first before doing any customisation....and solution nothing this is not the way McDonald's should work in such a unprofessional...

I visited one of your restaurants today to host a party for my family, but I had a disappointing experience. After placing my order, we waited for 15 to 20 minutes, which was longer than expected. When our order was finally served, the waiter mistakenly brought us someone else's meal. It was frustrating, especially because we were very hungry.

I would like to share a few points for the management to consider. Please ensure that servers are properly trained, not just to focus on profits but also to serve customers in a courteous and attentive manner. It felt like there was a rush during our visit, which contributed to the poor service.

I genuinely hope that improvements can be made, as this visit was disappointing. I urge others to think twice before visiting this particular location. It seems there are significant issues with the management and staff training.

Please check if all the reviews for your branch are trying to improve. otherwise, consider closing the branch, changing the staff, or training them.

1--rating...

Worst staff Amit Sumit Sahane….. Thank you for the worst experience ever at any McDonald you can give.

I was not given pet bottles for my beverages as he said those are only for Swiggy or Zomato order, I usually order online from McDonald app and they delivered in that only not sure why can’t you give the same in take away order, I didn’t collected my beverages and the guy didn’t even said or try to listen or explain anything, hope he will enjoy both the drinks and serve other customers good.

Another thing is Eatqual which is never available at any store I visited so far, or ordered online.

But great gesture by AMIT SUMIT SAHANE for being ignorant and rude while serving customers…. Will try to post this comment daily till it’s reached to some management level, who can fix...