Ribbons and Balloons - The Cake Shop — Restaurant in Mumbai

Bought two half kg cakes from here On Aug 11 24 17:48 pm, one red velvet and one roasted almond honey. The Roasted almond honey was stale, the cake bread was stale and hard. When i went and returned the cake, they tell that they cannot refund nor give a replacement. They asked to write a written complaint which i did and asked to wait till tomorrow for them to return it to the factory and then their expert chefs will taste to verify if it is stale or not ☺️. Nobody can take the responsibility in the shop to do that. That cannot get anymore absurd. It is my Moms birthhday, they asked to buy another one cos they cant replace now. I couldnt take another chance with another stale one. I get a call in the evening the following day from their Customer care informing that their quality team would do the tasting and give the verdict. I asked if they were from Delhi ☺️ cos it was almost 24 hrs for the complaint. Finally, 24 hrs post the complaint, I got...

While everything else seemed fine, the behavior of the staff was extremely disappointing. They were rude, unprofessional, and completely unwilling to listen to customers. Instead of helping, they were more focused on pushing poor-quality cakes that clearly lacked freshness and taste.

Their attitude was arrogant and dismissive, making the overall experience unpleasant. It felt like customer satisfaction was the last thing on their minds. Such behavior is unacceptable, especially in a service-based business where politeness and quality should be a priority.

I sincerely hope the management takes this feedback seriously and improves...

The cakes here are simply the best! I’ve been a loyal customer ever since I was working with HDFC in Kanjurmarg. My entire team loved their cakes, and it became our go-to place for every celebration. The flavors are consistently amazing, and the quality is top-notch.

What stands out is the perfect balance between taste, price, and service. Their prices are very reasonable, yet they never compromise on taste or presentation. Highly recommended for anyone looking for the best cakes around. You won’t be...