The Belgian Waffle Co — Restaurant in Panvel

Unsatisfactory Experience at Belgian Waffles

Dear Belgian Waffles Management,

I recently had a disappointing experience with your establishment. Despite being told that the store was closed, I was able to place an order through Swiggy and pay an additional ₹125. However, I later discovered that the person who delivered who took the other order was not an official Swiggy representative, but rather a local individual who did not wear the required delivery attire or follow proper food handling protocols.

What's more disturbing is that the employees inside Belgian Waffles reached out to me, revealing that they were aware of this unauthorized delivery. I felt discriminated against due to my skin tone, as if I was perceived to be desperate or unaware of the situation.

I expect better service and accountability from your establishment. I hope you will address this incident and ensure that your customers receive the quality experience...

I placed an order on Zomato from the Belgian Waffle outlet in Kharghar, Sector 13, Navi Mumbai. I had ordered two waffles and a cold coffee, but I received only one waffle.

When I called the outlet, a lady answered the call. Her tone and way of speaking were extremely unprofessional. She casually said that the missing waffle was due to high order volume and told me to come and collect it if I wanted it. She said she would call back in 5 minutes, but I never received a call, and now they are not even answering calls.

This is not the first time—I’ve had a similar experience with this same outlet before. I need immediate action on this issue.

We’ve been consistently facing terrible service from the Belgian Waffles outlet in Kharghar Sector 13,...

"I had a disappointing experience at Belgium Waffle. Initially, I was served a pre-made waffle when I specifically asked for a warm one, and it was only after I pointed that out that they made a fresh one. Then, when I ordered a small brownie sundae, they gave me a large size. When I mentioned the mistake, the staff member rudely responded that the price difference was only 30 Rs. The issue wasn't about the price but about receiving the wrong order. Additionally, he didn’t ask for my number to provide a bill, so I didn't even receive one. Throughout the whole experience, the staff member was on his phone, which made the service even worse. Overall, it was a very unpleasant visit, and I don’t think I’ll...