Garwa Restaurant — Restaurant in Pune

So was there the last Saturday infact post that I have not eaten outside not cause of the food but something else.

Coming to the main reason as to why I was here. I had a very strong craving for chicken manchow soup for a very long time and was passing thru Hotel Garawa so stopped my car and went to the hotel. It's an average looking hotel. Ordered full chicken munchow soup which as per the menu was for 110 for full ( they have the option for half too ). The order took around 15-20mins to be on the table. The time taken for making the soup was okay, but what was completely not okay was the quantity and the quality of the soup. I had much better quality and quantity manchow soup from other road side hotels too but this was something next to a disaster only. It literally ruined my mood. In terms of the quantity I thought it was half for which when I enquired I was told sir it's full only. Quality wise I simply can't call it as a munchow soup even in my wildest dreams. The soup was a mix between clear and munchow soup and not thick, the so called chicken pieces were mostly less of mass and more of skin. I literally felt I was just having boiled chicken soup instead of having chicken munchow soup that I ordered. The final nail in the coffin in this overall ordeal was the bill that I was given. I ordered full chicken munchow soup menu price ₹110 and a bottle of water MRP ₹20 but the bill I was given for was ₹150 where I was charged ₹130 for full munchow soup I enquired too but the response that I got was sir this is the only price you have to pay.

Place - 3 Price - 3 Value for money -...

गारवा रेस्टॉरंट व्यवस्थापन,

मी [28th September] रोजी तुमच्या रेस्टॉरंटमधील माझ्या अलीकडील जेवणाच्या अनुभवाबद्दल माझी निराशा व्यक्त करण्यासाठी लिहित आहे. गारवा हे माझ्या कुटुंबासाठी आणि माझ्यासाठी नेहमीच आवडते ठिकाण आहे, परंतु आमची अलीकडील भेट आमच्या अपेक्षा पूर्ण करू शकली नाही.

तुमच्या बॅनरवर जाहिरात केलेली "चिकन मटका बिर्याणी" वापरून पाहण्यास आम्हाला विशेष आनंद झाला, परंतु दुर्दैवाने, आमच्या अपेक्षेपेक्षा ती फारच कमी झाली. डिश सौम्य होती आणि त्यात चवदार मसाला आणि विशेषत: बिर्याणीशी संबंधित मसाले नव्हते. गारव्याकडून ज्या गुणवत्तेची आम्हाला अपेक्षा होती त्यापासून हे एक महत्त्वपूर्ण प्रस्थान होते.

आम्ही हे रेस्टॉरंटच्या व्यवस्थापकाच्या निदर्शनास आणून दिले तेव्हा प्रतिसाद मिळाल्याने आम्ही निराश झालो. बदली किंवा पर्यायी डिश देण्याऐवजी, आमच्याकडून बिर्याणीसाठी कोणतेही शुल्क आकारले जाणार नाही, असे आम्हाला सहज सांगण्यात आले. या जेश्चरचे कौतुक झाले असले तरी, त्याने आमच्या चिंता पूर्णपणे दूर केल्या नाहीत. एक निष्ठावान ग्राहक म्हणून, आमच्या अपेक्षा अधिक चांगल्या प्रकारे पूर्ण करणाऱ्या वेगळ्या डिश ऑफर करण्यासारख्या अधिक सक्रिय समाधानाची आम्हाला अपेक्षा असते.

आमची निराशा वाढवण्यासाठी, आम्ही पूर्वी उपभोगलेल्या चिकन मांचो सूपची गुणवत्ताही घसरलेली दिसते.

आम्ही वर्षानुवर्षे सपोर्ट करत असलेल्या रेस्टॉरंटला अशा मूलभूत गुणवत्ता नियंत्रणाकडे दुर्लक्ष केल्याचे पाहून निराशा येते. या समस्यांकडे लक्ष न दिल्याने, गरवा केवळ आम्हीच नाही तर मित्र आणि कुटुंबियांना या ठिकाणाची शिफारस केलेल्या इतर निष्ठावान ग्राहकांनाही गमावण्याचा धोका असतो.

मला आशा आहे की व्यवस्थापन संघ या चिंता गांभीर्याने घेईल आवश्यक...

This restaurant food is good I had eaten before that's the reason I told my whole family of 18 people and they were very bad in service they bought all cold food and needed bhakri they didn't give till half an hour after that I gave them mutton thali back ask them who will eat this Cold food they took back and they charged us please do go I think they got into they head they are the best and people will keep coming what ever it is...