Pizza Hut | Dhanori, Pune — Restaurant in Pune

THIS IS VERY IMPORTANT WHEN YOU THINK TO GO THIS PIZZAHUT

I am writing to express my deep concern about the unacceptable behavior of one of your employees during my recent visit to your restaurant [ PH FCD Dhanori, Pune ] . On 23/02/2023 On 9:00 PM. I witnessed a delivery man who was asking about his order which was already 10 minutes late. In response, one of your employees began shouting at him and using abusive language, telling him to leave the restaurant in a very loud and aggressive manner.

As a customer who witnessed this incident, I was shocked and appalled by the behavior of your employee. This kind of conduct is completely unacceptable in any customer service situation, and it reflects very poorly on your establishment.

I believe that customers should be treated with respect and courtesy at all times, and that employees should be trained to handle difficult situations with professionalism and tact. The behavior that I witnessed was completely contrary to these values, and it left a very negative impression on me as a customer.

I would like to bring to your attention that I have a video recording of the incident, although the footage is not very clear, it does capture the situation and the behavior of your employee. I believe that it is important for you to see this footage so that you can fully understand the seriousness of the situation and take appropriate action to ensure that it never happens again.

I urge you to take immediate action to address this issue and ensure that all of your employees are trained to provide excellent customer service, even in challenging situations. I also recommend that you review your policies and procedures to ensure that such incidents do not occur in the future.

As a loyal customer of your restaurant, I hope that you will take this matter seriously and work to resolve it as quickly as possible. I look forward to hearing back from you soon about the steps you...

We ordered pizzas last night from the Dhanori branch. One was a double cheese margherita. The pizza was delivered hot but when we opened the box the pizza did not look anything like the pizzas we are used to from Pizza Hut. It looked like a large piece of poorly cooked bread with a thick skin on it. I am almost certain that it is probably someone's cancelled order which they heated up and sent it to us. Still I thought 'okay...one off case may be. let me call them up and complaint'. So i called the Pizza Hut helpline and told them about it. The guy promised to look into it and said i would get a call back from the Dhanori Branch. No one ever bothered to call. Next time I am not ordering from them online. I will take delivery over the counter, take a look at it and accept it only if the food meets my expectations. Thoroughly thoroughly disappointed!!

Update as on 22nd Feb: Pizza Hut responded to this review and requested me to share my coordinates and order number to investigate further on FB messenger. I did that. They are yet to get back to me with their feedback.

Update as on 2nd May: I contacted them again on 16th March and their response was 'your complaint has been taken under priority..' It has been more than two months no one ever got back to me. I even visited the outlet and when i asked them they had no information about my complaint. BIG DISAPPOINTMENT

Update 12th August: They are still...

I recently visited Pizza Hut and had a great experience overall. I ordered the Cheese Margherita pizza with the delightful cheese-filled crust, which was simply delicious. The pizza itself was fresh, with a perfectly baked crust and a generous amount of mozzarella cheese. The added cheese filling in the crust was a great touch, making each bite extra indulgent. The flavors were well-balanced, and I could tell the ingredients were of high quality.

The service staff was friendly and attentive, ensuring that I was comfortable throughout my meal. They made sure to check in periodically without being intrusive, which made the experience even better. It's always a plus when the staff is knowledgeable and welcoming.

As for the ambiance, it was pleasant but nothing extraordinary. The restaurant had a casual vibe, with clean and comfortable seating. However, I felt that the overall décor could use a little more flair to make it feel a bit more lively.

In terms of value, Pizza Hut remains a solid choice for satisfying your pizza cravings, especially with their special crust options. While the ambiance wasn’t extraordinary, the quality of the food and the service made up for it. I would definitely return for...