Domino's Pizza | Bulepur, Khanna — Restaurant in Punjab

My recent experience with the dominos at Khanna celebration bazar has been frustrating. I ordered pizza for my husband cause I was to go out and he doesn’t know punjabi and this is his first visit in Punjab. This happened this Saturday as I was out and I oredered on phone so that he received it in time for lunch . The pizza was ordered at 2:30 and the order was confirmed by 2:40 pm. The pizza did not arrive and he called me and I staarted calling the 1800 number . There I started being pushed around between customer care and outlet. Finally after numerous calls and wait the pizza was delivered stone cold after 2 hrs at 5:30 I was so disappointed as I was told by the customer care that your concern has been raised and you will receive a call and the resolution will be provided. I did not receive any call but the sma saying , thank you for contacting and fibing us an opportunity to provide the resolution, which by the way I did not receive. Today I decided to go myself and talked to them. I reached the outlet and asked for the manager. An unkept girl walks to me and says , I have come today only and you have to speak to the other manager. She asked me to wait and very rudely asked for five minutes so that she can contact the so called manager/ shift supervisor Then when I came back I was handed over the phone which was attended by Neetu and she was not appraised of the issue at hand . Anyways when I explained to her that this happened on Saturday and my order number was 27 she wasn’t listening and she kept telling me that I am late in approaching her I should have come the same day Initially I did not understand what she said but later I realised she did not listen and I had to interrupt and make her understand that my order was from this Saturday and my order number is 27 Then she offered me to take a pizza with an attitude as if she is doing me a favour and also she added that,” ma’am I am giving you a pizza and you are going on and on”instead of realising her own mistake The manager on duty was extreme unkept. Her uniform was dirty and she was not even groomed properly . Her language and attitude was really bad The outlet is always dirty and it needs to be cleaned thoroughly The staff and the members need to be trained on the aspects of...

Today dec 02 2016 i had bad Experience by ordering Pizza at domino's i called to number a guy picked a call At phase 10 mohali asked the details my Address and all he said sir your pizza will be at your place within 30 mins ,,, post 30 mins when I was waiting for my Pizza I received A call he said sir Your area is not in our Range we have cancel your order ,,,,there was not my mistake At all ,,,then they transferred my order to any nearest branch ,,,,i Specifically asked to the lady That do u have 2000 rupees change she said sir you do not worry i will arrange,,,, then after place order there I received a call sir am at your door ,,,,I gave him my office Address where I told him Plot NO F539 and he was calling me from Plot number 39 ...then after 10 mins he reached at my place said sorry sir i did not checked that we have to give you change of 2000 rupees . then again there was a problem .......then he called to his seniors they said take pizza back will send it again is this Service man ......very very very very very BAD BAD BAD BAD service will never go to Domino's...

I spend my some last hrs of india tour at khanna's this dominos location. I ordered large extraveganze pizza. There was no pizza sauce or they say tomato sauce in pizza. It was pale dry. When i went to front desk to complain, instead of accepting the mistake they start arguing.

Very unprofessional behaviour of staff, i run 4 dominos in calgary canada, i know how things make. Instead of apology, one of their staff said in rude tone to the manager sir jaan do enna nu.

I can predict this location wnt last forever. I am going to complaint master franchise of this area. They really need to work on how to talk with customers, i run 4 dominos in canada. Sometime mistake happen, we accept in polite way and ensure customer satisfaction. This is bizzare.

Cleaniness - 0 star, dirty tables with bread crumbs and sauce patches.

Food - 0 star dry pale pizza.

Customer service - negative stars rude language, assertive nature...