Burger King — Restaurant in Rajasthan

SCAM. Two counters are present and the one where you pay online provides bill but the other which is exclusively for cash won't provide bill. If there is some genuine problem they usually have a system where they directly send the bill on your phone but that too is unavailable on the cash counter. Moreover they won't inform you this previously, they will take the order and take the money and just inform you your order number. When I asked about the bill then they casually said that the counter machine is broken. What I don't understand is if there is a genuine problem then why can't they inform us before taking order or the money. And how is that the online payment they provide bill and exactly where the cash counter is malfunctioning they are want us to pay cash. Nowhere in any franchise there is a seperate machine for cash and one for online payment. AND EVEN IF YOUR MACHINE IS BROKEN WHY ARE YOU TAKING CASH THERE WHERE YOU CANNOT PROVIDE YOUR CUSTOMER WITH BILL. This is obviously done on purpose, the machine which is faulty they take cash payment and the one which is working they are taking online payment. DIDN'T EXPECT THIS FROM BURGER KING. EXTREMELY DISAPPOINTED. I PREFER THE BURGER KING IN...

Why I loved the place so much: The food: there's nothing much to talk bout coz it was super tasty! Hygiene: everything was squeaky clean n covid-19 precautions were taken. Restroom: yes, I wanna talk bout it. Many popular food franchises in Kota DONOT have a restroom which I find really uncomfortable. Cost: the price of meals compared to their taste n quantity given is justified. It's pretty affordable compared to other food chains. The staff: this is the BEST part! They're so helping n not rude at all. I usually have a hard time deciding my meals n in this state of confusion I tend to make a lot of changes in my order; I always have a lot of queries regarding the offers n stuff but the staff always helps me out (also doesn't get annoyed lol). I might've missed out on some things but ya this is...

Service experience was very poor by the BK executive Shalu, her behaviour was very rude and not appropriate. She started passing comments like "aur kitne chahiye" after asking for two more extra tissues with four burgers. After confronting she started making faces and said "keep on speaking and do whatever u want". This kind of behaviour was not expected from BK and their team. I have told her that i will report to your manager but her reply was my manager is useless. Please BK team do not hire people with this attitude in hospitality business or atleast train...