Luing Garden — Restaurant in Sikkim

Disappointed with the Service and Misrepresentation at Luing Garden, Gangtok Date: 6 July, 2023

Dear Management,

I am writing to express my deep disappointment and frustration with the recent experience I had at your establishment, Luing Garden, in Gangtok. I visited your restaurant with high hopes for a pleasant evening, but unfortunately, my visit was marred by several issues that I feel compelled to address.

First and foremost, there was a significant discrepancy between the prices mentioned on the menu and the actual bill I received. We ordered 3 corona beers, which was listed as priced at 260 rupees. To my surprise, the bill presented to me we were surprised to find that the beer was charged at 355 rupees. This inconsistency in pricing is unacceptable and reflects poorly on your establishment's integrity and transparency. As a customer, I expect to be charged the correct amount as displayed on the menu, without any hidden charges or unexpected increases.

Additionally, I must express my deep dissatisfaction with the manager's behavior during my visit. Instead of addressing the issue regarding the inflated bill with professionalism and courtesy, the manager exhibited a disrespectful and rude attitude towards us. This kind of behavior is completely inappropriate and unacceptable, especially in a service-oriented industry where customer satisfaction should be a top priority. It is disheartening to encounter such unprofessionalism, and it left a lasting negative impression on my overall experience at your restaurant.

I want to emphasize that as a customer, I value honesty, transparency, and respectful treatment from the establishments I choose to visit. Regrettably, my experience at Luing Garden failed to meet these basic expectations. The misleading pricing and the manager's misbehavior tarnished what could have been a pleasant evening out.

I strongly urge you to address these issues promptly and take appropriate measures to rectify the situation. It is essential to ensure that the prices displayed on your menu accurately reflect the charges customers are expected to pay. Additionally, it is crucial to provide adequate training to your staff, particularly the manager, on customer service and professional conduct.

As a dissatisfied customer, I sincerely hope that you will take my feedback seriously and work towards improving the overall quality of your establishment. I believe that rectifying these issues will not only benefit your customers but also contribute to the reputation and success of Luing Garden.

I trust that you will take appropriate action to address my concerns. I would appreciate a response to this complaint, detailing the steps you intend to take to resolve the issues raised. I hope that future patrons of Luing Garden will have a more positive...

This garden venue is an excellent choice for anyone planning a family gathering, wedding, or party. The space is beautifully maintained, with a large, green lawn that creates a peaceful and inviting atmosphere. Ideal for both intimate functions and grand celebrations, the layout allows for flexible decoration and event setups.

A standout feature is the dedicated kids’ play area, which is safe, clean, and designed to keep children happily engaged. It’s a great addition for family events where guests of all ages are present.

The food offered here is known for its variety and quality, with menus that include both local flavors and popular multi-cuisine options. Presentation and taste are given equal attention, making it a reliable option for catering.

The staff is professional and attentive, ensuring smooth coordination from setup to cleanup. The venue also provides ample parking space and basic facilities like clean restrooms and comfortable seating arrangements.

Overall, this location brings together beauty, convenience, and functionality. Whether it’s a wedding, birthday celebration, or community gathering, it offers everything needed to create a memorable and enjoyable event for both hosts and guests. Highly recommended for those looking for a family-friendly venue with excellent service and a relaxed yet...

Only good marks for location. Scenic place. They are openly rude with us right from the beginning. The hostess was wondering if we came for lunch. At 2.49 pm we hardly come for anything else. She behaved like she was doing a favour by letting us in. While ordering very rude guy named Siva kept on saying this cannot cooked, that cannot be made. Kaatana padtha hai, banana padtha hai... He was refusing to take order for most items we wanted and firmly suggesting to take what he can do. When we asked why all these items are even in the menu if they cant cook, manager Mr. Binod has come for our rescue and took our order. Order came on time too. Thank you Mr. Binod. Although Mr Siva discouraged and tried to scare us that food preparation will take more than one hour food came ontime. In what world food takes one hour in any restaurant's kitchen. It's a nasty trick to scare away the customers. Clearly they dont want our business. They are unfit to be in service industry. This restaurant lives up to all the negative reviews. All the bad reviews are 100% true. If you are thick skinned, dont mind staff's rude behaviour and ok with not so good food... Go for it. Location...