CK's Bakery Kovai Pudur, Coimbatore — Restaurant in South Zone

Disappointing Experience at CK Bakery, Kovaipudur Branch

Dear CK Bakery Management,

I am writing to express my disappointment with the service I received at your Kovaipudur branch today 6th Oct 2024. My last visit was excellent, and I had rated it a full 5 stars, but today’s experience was far below expectations.

The issue largely stemmed from a complete lack of customer care from the staff. Even a roadside tea stall would treat customers better. First, the staff didn’t take the order correctly. They served food we didn’t ask for and missed items that we ordered, leaving us to settle for whatever was displayed on the counter. I wasn’t the only one – I noticed other customers faced the same problem, with staff telling them certain items couldn’t be prepared.

When I questioned them about the missing orders, the staff not only argued and gave cold looks but both the female staff members appeared happy seeing my irritation. They exchanged giggles, which only further aggravated the situation. This kind of behavior is completely unprofessional and made the experience even worse.

At one point, one of the staff suggested that we should have placed the entire order at once to avoid confusion, which is unreasonable when dining with a group of 10 people. We expected to enjoy our meal and order additional items as needed, but the staff’s behavior made it impossible.

To add to the frustration, there were several new items advertised, including a variety of buns, but when another customer asked for them, they were told it would take too long to prepare, and they left. We faced the same issue, and due to the delay and uncooperative staff, we decided to leave for another shop to complete our meal.

I understand there may be manpower shortages, but the root cause of my dissatisfaction is that the staff on duty seemed uninterested in providing a pleasant experience for customers. A visit to your bakery is not just about the food – it’s about the overall experience, and today that was severely lacking.

As much as I have enjoyed CK Bakery in the past, this experience has made me reconsider visiting again. If the staff is unwilling or unable to serve the full menu or make customers feel welcome, it’s misleading to continue heavy marketing, which only raises expectations and ultimately leads to disappointment.

I sincerely hope you address these issues with your staff and improve the overall customer experience. Until then, I would recommend reconsidering promotions that draw in more customers if the service cannot...

CK Bakes is a delightful discovery for anyone with a discerning sweet tooth. This small shop punches well above its weight, offering an exquisite selection of cakes, desserts, and pastries that truly taste 'premium.'

From the moment you step inside, the aroma of freshly baked goods hints at the quality within. The cakes are undeniably the stars of the show. Each slice I sampled was a testament to the baker's skill, with rich, nuanced flavors and a texture that melted in my mouth. It's clear that only the finest ingredients are used, setting them apart from your average bakery.

Beyond the sweets, CK Bakes also offers a selection of...

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