Cookie Man - Australian Foods India Private Limited — Restaurant in Tamil Nadu

I ordered from their website and it got delivered in a few days, however, one item seems to be missing from it. I have already reported to them via different channels (social media/email/whatsapp). I tried to call as well but the phone was switched off.

Hoping either they refund the amount for the missing item or deliver it to me.

Order ID #CM016297

I will update the review once they resolve my issue. Awaiting action from their end. It was my first experience with them and it wasn't great due to this issue.

UPDATE: After following up with them multiple times through various channels/social media, Instagram was the platform where I started getting replies. They assured me that they will ship the missing item. Again, a week passed by, I enquired once again and then I received a final reply that due to stock issues, we can't ship that missing item instead now, they issued me the refund of that item.

Thank you for the refund though. However, as a customer, I expect the refund should have happened a lot earlier without me chasing you guys back again and again.

Updating to two stars, as the cookies were good and you issued refund too but the overall experience...

Worst quality ever. I have been buying this in Zepto many times and now directly through you, twice I got discount after which you stopped giving it to regular customers like me. Fine. Atleast you can send me good quality biscuits. You have sent biscuits that are half broken, and the broken parts are missing in many packets. How do think I should take this as? Are your parts consumed by rodents and the left overs are packed and sent? Is this truly hygiene to consume? I am honestly worried. I have been loving your quality biscuits bu for this time, it is horribly pathetic. I am constraining myself from buying your CookieMan biscuits anymore. You have cheated on me and I am totally disappointed. It is not just one packet, this time it is most of them. Few are totally powdered, can mix as juice and drink them. Please send good quality when we trust and make...

The brand is nothing great . I purchased a tin which says sugar free and was shocked to receive all broken and powdered cookies and their customer service is even worse! Very poor response and after sending pictures of this disastrous broken cookies to them they dont seem convinced about their poor quality like im dying for a free tin...