SS Hyderabad Biryani MKB Nagar — Restaurant in Tamil Nadu

Very disappointment and utter dissatisfaction with the experience I had at your restaurant recently. I regret to inform you that the food I received was not only of poor quality but also appeared to be spoiled, indicating a complete disregard for basic hygiene and customer well-being.

Upon entering your establishment, I had high hopes for a pleasant dining experience. Unfortunately, those hopes were shattered from the moment I took my first bite. The food I ordered was not only unappetizing in appearance but also had an overwhelmingly unpleasant odor, suggesting that it was far beyond its expiration date.

I must stress that serving spoiled food is not only unacceptable but also a severe breach of trust between your establishment and its patrons. As a customer, I expect to be served fresh, safe, and delectable food that meets basic quality standards. Regrettably, this was far from the case during my visit to your restaurant.

In addition to the deplorable quality of the food, the service I received was equally disappointing. The staff appeared disinterested and unmotivated, showing a lack of professionalism and attentiveness to customer needs. It is disheartening to witness such apathetic behavior, especially when customers are paying for a satisfactory dining experience.

As a result of this appalling experience, I urge you to take immediate action to rectify the situation and prevent any further instances of such gross negligence. I demand a thorough investigation into the quality control practices within your kitchen to ensure that no more customers are subjected to the abysmal state of food I encountered. Furthermore, steps should be taken to retrain your staff in customer service and reestablish a commitment to excellence.

As a dissatisfied customer, I feel it is my responsibility to share my experience with others to protect them from similar disappointment. I will not hesitate to make my experience public through online reviews, social media, and any other platforms available to me. This is not a matter I take lightly, and I hope you understand the severity of the situation.

I genuinely hope that you will take my concerns seriously and undertake the necessary measures to restore faith in your restaurant's reputation. Your prompt attention to this matter is crucial, as it will determine whether or not I consider giving your establishment another chance...

First time visiting this hotel Actually I was curious to know how food here will taste But had bad experience right from billing counter

I asked for "fish briyani" but due to noise the cashier didn't hear me well so he put veg briyani said it's 190rs (I don't blame him for that since it's too noisy anybody would get that wrong) Since I don't know price for items i paid and took the bill

But before I gave it to another person in parcel counter and I saw the bill and said to cashier order is placed wrong

But when I said "I asked for "fish briyani " he keep on insisting I said "veg briyani" Said "veg la fish enga varum" "neega veg briyani tha sonega"

Like I don't know what i said and ordered He is dictating what i should eat he is literally forcing me with that order even tho I'm ready to pay for whatever extra amount for fish briyani

Like what he gonna lose by giving me another bill or giving the amount I just paid

Later he said "no fish briyani" I don't know If he said that honestly or he is pissed off

Since I'm hungry and it's raining i placed the order for prawn briyani anyway with extra 80rs (total 270)

But during waiting itself i decided I'm not visiting this hotel again no matter the food taste

About Prawn briyani - rice was good and they give it good quality & quantity Every side items like bread halwa, brinjal curry are good But main item prawn tastes bland with no masala in it

Ironically i Wish I listened to that rude cashier guy and gone with veg briyani or kushka 🤣 Rice was good but Too pricey for that bland additional prawn Money wasted Not at all worth it 👎🏻

Also they're printing there other outlets and logo everything details in parcel packages & box Is this even allowed since they are charging us for packaging and promoting themselves...

Must go for mutton biryani, Mutton pieces are well cooked in it, but chicken briyani is having masala too much and taste is just ok. Tandoori chicken is flawless and toasted well, taste is fantastic, side dish like brinjal curry, chuttney and raita is fresh and also taste is good. Highlight in ss hyd is mutton briyani and tandoori. Other starters are just ok for me, some people may like it. Direct price of food items is cheaper in official restaurants page than it is listed in Swiggy/Zomato. So before placing any online food, check in restaurants webpage for the actual price of food items. For example in swiggy it was showing ss hyd menu, price like for, mutton briy as 399, but in ss hyd it is 340 only, Chick briy as 299, but in ss hyd it is 240 only, Tandoori as 560, but in ss hyd it is 430 only. See how much price difference it is when placing online orders for the...