Very disappointing experience at Zebra Cakes.
I recently ordered a birthday cake worth ₹550 for my sister’s daughter from Zebra Cakes. I politely requested a computerized bill multiple times, but the staff refused to provide it. Instead, they tried to hand me a manual bill, claiming that the GST number is mentioned there — but everyone knows this is not a proper replacement for a legal computerized GST invoice.
When I asked to speak with the owner to escalate the issue, the staff member rudely said, “Our owner never meets customers.” This kind of attitude is completely unprofessional.
What’s more frustrating is that walk-in customers who buy items for smaller amounts are being given proper computerized bills, which makes it clear that Zebra Cakes is selectively avoiding billing properly for higher-value orders like birthday cakes. This appears to be a deliberate attempt to avoid proper tax filing and cheat the system.
I also noticed something shocking — payment QR are linked to a personal bank account (clearly in the owner's name), not to any official business account. This is highly suspicious and unethical from a tax compliance perspective.
I strongly urge the owner to:
Train your staff on how to treat customers respectfully.
Stop treating customers like they are fools.
Follow proper billing and tax protocols instead of cutting corners.
Customers, be careful before ordering from this shop. If you're looking for transparency, accountability, and decent customer service — Zebra Cakes is...
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