Cottage Fine Dine — Restaurant in Thane

Had a horrible experience with billing done on 13-july night, the waiter was untrained and mad it seems, while playing with my credit card he tapped it once and then again he swiped it with chip saying payment is not done. So I paid 2060rs twice, hence i lodged a dispute case with hdfc bank. Now when the bank called ratna cottage hotel, the owner (Aishwarya Kale) has provided false information to them sharing someone else's bill of that night. If am demanding for credit card machine statement from the hotel for bank's investigation purpose they are just playing around for last 2-days and not providing the same. This is clearly cheating the regular and old customer who is associated with this hotel for 15+ years!! I hope hotel owner will interfere here and pay me the refund of 2060rs which is paid extra due to the waiter's mistake!!!!

Update(24-Aug) - I called hotel owner "Aishwarya Kale" yesterday at 9pm, the lady was utterly nonsense, rude and abusive on WhatsApp chat. She was like "be in your limits and show your Dominance at your home" and so on and so forth!! It's she only who shared a wrong bill to the dispute team of HDFC Bank (as told by hotel manager) and now she is not sharing the hotel statment of 13-july since last 1-week, shameless thief who is trying to steal my 2060rs!

She also said that she is female and hence customers can't call her post 6pm😀😁, on the other hand we learnt women needs gender equality and women empowerment but when it comes to work then they show their feminism like this!! 😀😃

Despite of pathetic management and service I was going to this hotel since last 15+yrs but now after experiencing such an impolite and inhuman lady owner, I am boycotting this hotel forever, same i told to my relatives and friends and even posted this experience in our society WhatsApp group!! It's a gross misbehaviour from a hotel owner with a customer, being in a hospitality industry !!!

Update(25-Aug) - Neither manager nor owner have shared the statement yet, seems they have got the payment of 2060rs twice which they want to hijack and hence they are not sharing the statement! Owner(Aishwarya Kale) in not responding to the phone calls or whatsapp messages of hdfc bank's investigation manager.

Update(31-Aug) - Hotel Manager (Aryan Jaiswal) has shared the statement in an excel sheet which is obviously not accepted by the bank as it can be tampered. Now despite of following up with him multiple times on calls/emails, we are yet to receive an official statement with bank authorised signatory or a declaration email from the restaurant's official email id mentioning there was only 1 transaction occurred. I am really surprised and taken back by such a laidback attitude and delayed response from these guys despite of been in the...

I have been visiting this place for quite some time, and although the prices are on the higher side, I always felt the food and service were worth it. Unfortunately, my recent experience has changed that perception. On my last visit, I was seated in the AC section..second table from the left after entering. I usually don’t complain, but this time the service felt completely off. The staff seemed uninterested, and it appeared they were rushing to close early (because it was a weekday).

Before going to the restroom, I took the attached photo because I could see them trying to wrap things up quickly. But what disappointed me the most was how they mishandled my drink order. Not only was it skipped initially, but when it was finally served, the peg was incorrect due to a wrong calculation… something even the manager couldn’t explain properly.

I have been a loyal customer for the past two years, but the recent change in management and the noticeable drop in service quality have left me very disappointed. Sadly, I will not...

HEY TODAY I WENT TO COTTAGE FINE DINE WITH MY FAMILY ON 28 JULY 2024 OKAY FIRST THERE WAS NO PARKING PLACE WE ADJUST THE WATCHMAN AT DOOR WAS POLITE TAKING ORDER TOOK LOT OF TIME I ORDERED 1CHIKEN LOLY POP FOR MY SON I ASK HIM 1 PIECE FOR TASTE IT WAS NOT FRIED PROPERLY 1 OF IT'S PIECE WAS SMELLING HORRIBLE I SMELLED IT WHILE EATING IT THE WAITER CHANGE THE PIECE AND GIVE ME ANOTHER PIECE OF LOLLYPOP WHICH WAS NOT HOT. MY SECOND ORDER WAS MUTTON HANDI HALF AND TANDOORI ROTI THE MUTTON WAS NOT COOK PROPERLY OR I THINK IT WAS KEEPED FOR A LONG TIME IN FREEZER OR SOMETHING DIFFERENT. BECAUSE THE TASTE OF MUTTON WAS VERY DIFFERENT....….! THE WAITER SERVICE 0 BUT AFTER BILLING THEY DON'T LIVE THE TABLE TILL WE PUT THE TIP AND LIVE THE TABLE RATHER THAN THAT WHILE GOING TO WARD'S THE CAR THE WATCHMAN START SALUTEING BUT WHEN I ASKED HIM FOR PARKING HE SAID NO SPACE FOR PARKING. VERY BAD EXPERIENCE 😔 AND THE RATES ARE TOO MUCH HIGH COMPARED TO THE FOOD QUALITY, TASTE AND QUALITY...