Pizza Hut | Paharia Road, Varanasi — Restaurant in Uttar Pradesh

I have been a regular customer of Pizza Hut and always place my orders through the Pizza Hut App. It gives the option for takeaway and dine-in both. Whenever I chose to dine in before, they would serve the pizza in a pan along with proper plates. But today, my experience was absolutely the worst.

I visited the outlet and ordered via the app while sitting inside. Nobody bothered to ask whether I was dining in or taking away, which they usually do. They just handed me a medium loaded pizza in a cardboard box — no pan, no peel, no plate. I politely asked for a plate, and the staff simply said, "We don’t provide plates if you order through the app." Seriously? If a customer is sitting there and requests a plate, how difficult is it to provide one? I’ve always received proper service before — what changed now?

Without a pan or even a peel, lifting and eating the pizza was a struggle. There was literally no plate to place the slices on — it felt like I was sitting in a park trying to eat out of a box.

And let’s talk about the AC — it wasn’t even turned on. I had to request them 3-4 times, and they finally turned it on after 10 minutes. The restaurant opens at 11 AM — if you’re expecting customers from that time, please ensure the AC is on and the place is comfortable. Today it felt extremely hot and suffocating inside.

Overall, the staff seemed careless and the customer service has clearly gone down. If anyone plans to eat here, better carry your own plate from home — because even after requesting, they won’t give you one.

Very disappointing experience from a brand like Pizza Hut, especially when earlier visits were so...

Taste & Quality – 3.5/5 Pizza Hut offers a consistent taste with a wide variety of pizzas, pastas, and sides. The pan crust remains a fan favorite for its buttery, chewy texture. However, some customers feel the quality has declined slightly over the years, especially with increased competition from newer brands.

Service – 3/5 Service quality depends a lot on the outlet. While some locations provide quick and friendly service, others struggle with delays and order accuracy, especially during peak hours or online deliveries.

Ambience – 3.5/5 Dine-in outlets have a casual and family-friendly atmosphere. Cleanliness and seating are generally good, though not luxurious. It’s a comfortable spot for a quick bite or group outing.

Pricing – 3.5/5 Prices are mid-range. Not the cheapest, but combo deals and coupons often make it more affordable. Some customers feel prices are a bit high for the portion sizes.

Delivery Experience – 3.5/5 Delivery is mostly prompt, especially in metro areas. But occasional complaints include cold food or missed items. Pizza tracking via the...

I recently ordered a pizza from Pizza Hut, but unfortunately, it was a disappointing experience. Upon receiving my order, I was shocked to find that the pizza had barely any toppings on it. As someone who enjoys a variety of toppings on their pizza, this was a major letdown.

Not only did the lack of toppings affect the overall flavor and enjoyment of the pizza, but it also left me feeling unsatisfied with the service provided. Toppings are a crucial component of a pizza, and the fact that they were missing entirely greatly diminished the quality of the product.

As a loyal customer of Pizza Hut, I expected better attention to detail and quality control. However, this experience has left me feeling frustrated and hesitant to order from them again in the future. I hope that Pizza Hut takes this feedback seriously and improves their consistency in delivering a fully topped and satisfying pizza to...