Grill Inn — Restaurant in West Bengal

I am a regular customer, visit the restaurant frequently but recently their behaviour is so unprofessional and casual..today I just ordered two coffee as I was in rush, caos had an appointment with doctor..but I have waitef for 30 mins for 2 coffe only and asked it for around 3 times,they didn't deliver it .. restaurant was empty. When I was about to leave after waiting 30 mins, the cash counter executive told they will adjust the price when I visit next time. This behaviour proves they taken their regular customer for granted. The lady on mr and mrs idli side told the waiter let them go.. They don't have the minimum courtesy.. instead of asking for apologies they were telling let them go. Please give those coffee to the cash counter agent and the lady as treat from my...

Food is Ok and over priced. Behaviour and Hospitality is pathetic. One of the worst experiences I ever had in any restaurant or food joint for that matter. Went there with my 10 yr old niece. First of all there is no clear system regarding food delivery. A part of your order is ready and they make you wait for the other part for half an hour. Very arrogant owner and front desk. The min I raised this concern the owner told me to cancel the order. Only cuz my payment was made through card thats the reason it was not cancelled otherwise I would I have. The owner was shouting like a dhaba owner( even dhaba owners dont behave like that).

Despite spending so much on interiors they lack the basic etiquette and responsibility.

Avoid...

Arguably the best restaurant in Berhampore. Good ambiance, staffs are very well mannered and they know their way round. Food is good as far as I can see it's hygienic apart from grill inn section, we can see the foods being prepared. I know you can get better tasting foods in Berhampore but you won't get such good friendly environment anywhere around in Berhampore. Best place to be with friends and families and as well as single person like me. I have and I would always recommend this place from the day it has started. I bet this restaurant has the best customer service in whole of Berhampore. Kudos to the employer and employee of...