GiggleBox - Buah Batu Bandung — Restaurant in Bandung City

The place was placed at the strategic area around Buah Batu, so not too crowded. I have visited several giggle box in town, but I think this was at the least (I always like Giggle box since it's cheap and tasty).

The restaurant was placed in 3rd floor of the place, so you have to go upstairs, and there's no elevator. There are smoking and non smoking area, which is good. I chose the non-smoking area when I went there. I thought it would be less noisy, but it turned out very noisy, I think it wasn't soundproofed.

The food was in a smaller portion than the other giggle box restaurant, but maybe it was because of the restaurant was full. Yet, I think that's not an excuse to give a smaller...

Sebenernya gak terlalu masalah sama makanan. To be fair, selain beef, semua enak. Tapi customer service whatsapp and the way the staff handle customers is very bad. Saya dan teman saya hendak berbuka puasa bersama di sini. Saya coba chat ig dan whatsapp, tidak dibalas. Teman saya chat juga, tidak dibalas.

Beberapa jam kemudian chat wa saya dibalas dan saya melakukan booking sesuai aturan. Dari admin WhatsApp bilang "oke" tapi gak ada follow up lebih lanjut. Karena saya terancam terjebak macet dan dipastikan sampainya akan telat, saya chat lagi admin untuk bertanya apakah bisa pesan duluan makanannya via whatsapp. Tidak ada jawaban.

Alhamdulillah teman saya sampai duluan. Saat dia menyebutkan nama saya, staff menyebut TIDAK ADA BOOKINGAN ATAS NAMA SAYA. Untungnya tempat masih ada yang kosong, dan teman saya dapat tempat. Tapi karena belum pesan makanan, makanan baru disajikan sekitar jam 7. Bayangin, teman saya puasa dan minuman pun belum bisa tersaji. Bahkan saat meminta minta air mineral botol pun staffnya bilang "oh itu mah harus minta ke kasir". ???????? Saat bilang ke staff lain, akhirnya dikasih air mineral. Tapi telat beberapa menit dari waktu berbuka. Sedikit saran, mungkin sediakan sekedar 1 buah kurma utk takjil berbuka customers.

Saya sampai di GiggleBox jam 18.30, teman saya cerita tentang semuanya. Akhirnya saya protes ke admin whatsapp. Tidak dibalas sampai detik ini :) Gigglebox kan bukan bisnis FnB baru ya, masa servicenya kalah sama bisnis2 FnB baru? I mean, sesederhana balas pesan whatsapp atau memberitahu SOP reservasi kpd cust.

Karena complain saya gak ditanggapi di whatsapp, terpaksa saya review di sini agar jadi perbaikan untuk tim....

Had lunch over here with some workmates. The place is pretty cozy and calm, even the music wasn't too loud. The foods are great as usual and so are the services. The place is located at second level, joins with Jonas Photo which is located on...